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Accessing folder shared to secondary email

Accessing folder shared to secondary email

AnnieZ900
Explorer | Level 3

Hello,

 

I have a paid account with a primary and secondary email. Someone shared an album with my secondary email, but when I try to open it I get a popup saying don't have access to the content. What did I do wrong?

 

Thanks!

Annie 😃

14 Replies 14

Megan
Dropbox Staff
Hi @AnnieZ900, Welcome to our Community!

Could you try opening the folder from another browser and let me know if you still get the same results?

In addition to this, feel free to send me a screenshot of the error you see on your end. 

Thanks!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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AnnieZ900
Explorer | Level 3

Hi Lori,

 

Thanks for the reply! I tried in a different browser, no luck. Here's what I see:

 

AnnieZ900_0-1626540699088.png

Thanks!

Megan
Dropbox Staff
Thanks for the screenshot @AnnieZ900

Just to rule that out, you are certain that the invitation and the secondary email are spelled correctly without any mistakes, right?

Also, have you verified the secondary email as well?

Megan
Community Moderator @ Dropbox
dropbox.com/support


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AnnieZ900
Explorer | Level 3

I confirmed that the spelling is correct, and the secondary email has been verified.

 

I tried to create a new account with the secondary email (I know, that's probably bad!), and Dropbox said there was already an associated account. I tried to reset the password, but I never got a reset link emailed to either account. I can still log in normally with the primary account. 

 

Thanks for your help, Lori! It's much appreciated!

Megan
Dropbox Staff
Hey @AnnieZ900, thanks for the reply. 

Would it be okay for me to reach out to you via email, so we can have a closer look into this together? 

Cheers!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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AnnieZ900
Explorer | Level 3

That would be great! How should I share my contact info? 

 

Thank you Lori! 

Megan
Dropbox Staff
Happy Wednesday @AnnieZ900

I've reached out to your Community related email and I'll be happy to talk to you there.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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rrcollum
New member | Level 2

I am having the exact same issue. 

 

Were you able to get this to work?

carlosp
New member | Level 2

Hi, I'm having the same issue. I have a secondary email setup and a folder was shared to that one. When I try accessing it, I get the error message that I need to request access with my primary email. 

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