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Android Scanner Creating Pixelated PDFs

Android Scanner Creating Pixelated PDFs

AL08
New member | Level 2

I have been using the scanner feature on my Android device to create PDF documents for quite a while. After a recent update, the scanner is creating distorted files with pixelation when I use the Black and White scan setting. I have viewed the documents on other devices in other apps and the problem is the file that the Dropbox scanner creates. I have tried other scanning apps on the device and the scans are fine. Has anyone else observed this problem? If so, is there a solution?

31 Replies 31

Megan
Dropbox Staff

Hi @AL08, welcome to our Community! 

 

Would you be able to send me a screenshot of how your files look after you scan them? Also, which Dropbox version do you have installed on your mobile? 

 

Keep me posted, and we'll take it from there. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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sashk0
Helpful | Level 5

Hi!

I have just encountered the same problem. It seems that the latest update has broken document scanning in my Android Dropbox application 😞


It is creating low-resolution pixelated scans in b/w to pdf. Pages look as if they were created straight from low-res preview pages which you use for reordering.

 

Here is an example screenshot from PDF :

sashk0_0-1668446687775.png

 

Walter
Dropbox Staff

Hi @sashk0, sorry to hear about this.

 

Could you please let us know your device's exact OS version and the version of the Dropbox mobile app installed there as well?

 

Have you tried clearing the app's cache since you first noticed this? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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sashk0
Helpful | Level 5

Hi!

 

Android version: 11 (RKQ1.200862.002) / MIUI 12.5.4

Dropbox app version: 304.2.4

 

I've just cleaned cache - it didn't solve anything.

Walter
Dropbox Staff

In that case, could you completely uninstall the app and re-install it anew to see if that makes any difference?

 

Keep me posted @sashk0


Walter
Community Moderator @ Dropbox
dropbox.com/support


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737NG
New member | Level 2
Same problem. Scans on Android device are pretty much unusable after the update. Regardless of type if scan all images come out blurry. Also why is there a timer that takes photos? Can we not do it ourselves just like every other scan app? Thanks

sashk0
Helpful | Level 5

It didn't help.

Dropbnox has introduced that bug it in one of the updates and yet haven't fixed it. It persists!

delete/reinstall and clear cache doesn't help

Megan
Dropbox Staff

Hello all, happy Monday! 

 

If you have an open ticket with our Support, feel free to share it with me, so I can locate it on the system. Otherwise, I'd be more than happy to open one on my end for you, just let me know if that'd be okay.

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Drjohngtherapy
New member | Level 2
I am also having the exact same issue. Dropbox support prematurely closed my case on this, which wasn't helpful.
I am considering quitting my Dropbox subscription because I rely on the document scan feature heavily. I hope Dropbox can resolve this quickly. Right now I am using a Samsung tablet from 2017 to do scans and this still works but my LG velvet phone only takes very pixelated scans. I have cleared caches, reinstalled Dropbox, etc. Nothing has helped.
Quite frustrating.
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Top contributors to this post

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    CEH3 New member | Level 2
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    Megan Dropbox Staff
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    Walter Dropbox Staff
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