Backup JPEG and GIF files

maria khan · ‎08-05-2022

The Dropbox app changes my GIF files from my iPhone 12 pro max to JPEGs when it backs them up to my PC. This has never happened to me before.

I'm using a Windows 7 computer.

maria khan · ‎08-07-2022

thank you so much my problem solved.

View solution in original post

Walter · ‎08-05-2022

Hi @maria khan, thanks for posting on our Community and happy Friday!

Can you please clarify how exactly you upload your files to Dropbox? Are you using the camera uploads feature perhaps or are you manually uploading them by copying them into your Dropbox folder?

Also, could you send us a screenshot of how this looks like on your end so that we can have a visual too?

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support

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maria khan · ‎08-07-2022

thank you so much my problem solved.

Backup JPEG and GIF files

Backup JPEG and GIF files

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