cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to know what we learned at IBC? Check out our learnings on media, remote working and more right here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can’t Upload Any Files Due to “Network”

Can’t Upload Any Files Due to “Network”

puttana
New member | Level 2
I’m using the Dropbox app on my Iphone & it’s all updated but for some reason it won’t let me upload ANYTHING no matter what network or wifi I’m using, I keep getting the error message saying "check your internet connection and try again"
3 Replies 3

Walter
Dropbox Staff

Hey @puttana - sorry to hear about this.

 

Have you tried restarting your device at all since you first noticed this?

 

Also, does this happen when on cellular data, on wifi or both? 

 

Let us know more and we'll take it from there.

 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

puttana
New member | Level 2
Yes I restarted my device and it still won’t work. Oddly enough I was successful uploading hundreds of files earlier today. And yes, even when i use cellular data and i have my cellular data settings turned on in Dropbox settings as well. It’s really frustrating because it’s not just certain files, at this point i can’t upload anything. this has happened in the past and i keep losing my spot in my device’s album that i’m trying to upload for and i need to get this resolved asap so i can free storage on my phone !

Walter
Dropbox Staff

Thanks for the quick response @puttana 

 

Could you also clear the app's cache and let us know how it goes?

 

If you still get the same error, please send us a screenshot so that we can have a look too. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Walter Dropbox Staff
  • User avatar
    puttana New member | Level 2
What do Dropbox user levels mean?