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Can't create new folder in Dropbox folder in Mac

Can't create new folder in Dropbox folder in Mac

RickyW
Explorer | Level 4

Hi,

 

I'm on Macbook Pro Big Sur. 

 

I can't create new folder when I'm inside the Dropbox folder.  As you can see, the New Folder option is being greyed out.

 

This is so frustrating bcs I can create new folder just fine on the other folder outside Dropbox. 

 

Fyi, I can create folder just fine in Web Dropbox.

 

RickyW_0-1619752828744.png

 

5 Replies 5

Walter
Dropbox Staff
Hello there @RickyW, thanks for posting on our Community and happy Friday!

Just to make sure I got this right, can you walk me through the exact steps you take when you get this screen?

Also, can you send us a screenshot of the app's exact status as shown in your menu bar

Did you install it with admin privileges in the first place?

Any additional information is more than welcome, Ricky!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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RickyW
Explorer | Level 4

Hi,

 

Found the problem. Was using a colleague's computer and she doesn't have the Edit function enabled.

Megan
Dropbox Staff
Sorry to jump in here, and happy to see that your question is now resolved @RickyW!

Don't hesitate to get back to us if anything comes up.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Anna G
New member | Level 2

I'm having the same trouble, but don't know where to find the edit function you said was disabled. Where is that option?

 

I'm on a MacOS Monterey 12.4 and Dropbox Business.

 

I can create a new folder in another Finder folder and drop it into the Finder Dropbox folder, but I can't create a new folder directly in the Finder Dropbox folder.

 

Screen Shot 2022-12-07 at 12.19.45 PM.png

 

Thanks!

Jay
Dropbox Staff

Hi @Anna G, since it appears you're running the new version of Dropbox Business, you might need edit permissions for the team space, which the team admin can grant.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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    Jay Dropbox Staff
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    Anna G New member | Level 2
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    Megan Dropbox Staff
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    RickyW Explorer | Level 4
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    Walter Dropbox Staff
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