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Can't upload a file that's below the accepted limit.

Can't upload a file that's below the accepted limit.

HTMedia
Explorer | Level 3

I sent those questions, and I do not have a solution.

 

I was told the max file size is 50 GB. The file I'm trying to upload is 26 GB which is well under the max. My internet is 1.5 GB download and one gb upload. I'm the only one on the internet at the time of failed upload. Also, it is a single file. So none of those issues you mention seem to fit the description of my problem.
 
When first contacting support, I sent them a screenshot of the console log showing various errors appearing. The file type I am trying to upload is.MXF, which I have uploaded multiple times before successfully.
 
I use this for work to share files with my employees, so it is crucial we get this working, or I am going to have to look for a new solution that is more reliable.
(this email I sent May 27 today, May 30, and I do not have the answer)

 

3 Replies 3

HTMedia
Explorer | Level 3

I can Upload a file of 20GB MXF; why?

Megan
Dropbox Staff

Hey @HTMedia, let's jump right into this! 

 

If I understand the issue correctly, you're trying to upload a file using the web, but you can't achieve that, right? Provided you're not using the web, just make sure to clarify the platform that you're using. 

 

Can you clarify the exact error you get, when trying to upload your .MXF file? If you have any screenshots, feel free to attach them here. 

 

As for your active ticket, could you send me the ticket number reference, in order for me to locate it on our system?

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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HTMedia
Explorer | Level 3

Why can't I upload a file of 30GB MXF in my Dropbox?

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