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Can't upload

Can't upload

Kate202
New member | Level 2

My Personal Dropbox space has Unused space (1.5 TB) but I can't upload. I pay £95.88 (taxes included) per year. Renews on 3 July 2023.

 

Error is: Can’t upload to Dropbox
Your team no longer has full use of Dropbox Business features. To keep using Dropbox Business, contact your admin.

 

Why - when I want to upload to my Personal space?

5 Replies 5

Walter
Dropbox Staff

Hi there @Kate202, sorry to hear about this.

 

Could you send us a screenshot of the exact error you're getting so that we can have a visual too?

 

Also, what is your plan tab reporting at the moment?

 

Any additional information is more than welcome!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Kate202
New member | Level 2

Screenshot 2023-06-05 at 14.59.46.png

 Hi Walter,

 

Plan looks fine:

 
Standard files (527.9 GB)
Backup (2.5 MB)
Shared files (0.9 GB)
Unused space (1.5 TB)

Kate202
New member | Level 2

Next steps:

Your team admins need to add billing information so your team can keep using Dropbox Business.

 

I only use the business one to download, and Personal one to backup. Should I unlink Personal and Business? How do I do that? Will I still be able to download files from the Business account?

 

Does Dropbox support exist? Nothing happens in Live chat or sending email. Would GDrive be a better option? Can I migrate everything over easily?

Kate202
New member | Level 2

Screenshot 2023-06-05 at 15.34.02.png

Hannah
Dropbox Staff

Hey @Kate202, thanks for the additional info and screenshots, they have been really helpful!

 

It looks like your account is currently in what we call a locked state.

 

This happens if a team account gets downgraded, or if a Dropbox Business trial gets cancelled/expires.

 

If you do not wish to continue with a Dropbox Business plan, and want to go back to your personal subscription, you'll need to disband your team.

 

You can see all info related to locked state and steps on how to disband your team here.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    Hannah Dropbox Staff
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    Kate202 New member | Level 2
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    Walter Dropbox Staff
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