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Cannot log in due to limited device but only one device is listed

Cannot log in due to limited device but only one device is listed

wong_deldrie
New member | Level 2
Go to solution

Recently, I had trouble log in from multiple devices. I know the basic plan has a limited of 3 devices but I have only one device listed that is log in. How can I fix this problem? 

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Hi @wong_deldrie, thanks for bringing this to our attention.

 

If you're getting this message, then your account is most likely still linked to more devices.

 

You can check the devices on your account and remove any that are not currently in use.

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

6 Replies 6

Jay
Dropbox Staff
Go to solution

Hi @wong_deldrie, thanks for bringing this to our attention.

 

If you're getting this message, then your account is most likely still linked to more devices.

 

You can check the devices on your account and remove any that are not currently in use.

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: Interested in Community Groups? Click here to join!

wong_deldrie
New member | Level 2
Go to solution

Awesome! I've managed to fix the issue. Weird that I don't see the list earlier (there was only one registered device). 

 

Thank You for your help 😁

 

Jay
Dropbox Staff
Go to solution

No worries, glad to have helped out. Enjoy your weekend!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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Pat D.1
Explorer | Level 4
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Same problem except I have 3 devices.  Suddenly my Dropbox android app blocked me with a message saying the device limit was 3 and I could either delete a device or buy more service.  My account from a laptop browser confirmed I have 3 devices - https://www.dropbox.com/account/security#devices   I uninstalled the app from android, removed the device from my account on the browser, reinstalled the app, and now I can use the app again (the message is gone).

I have no idea what's going on, but if it looks like a bug, smells like a bug and acts like a bug, then it really IS a bug.

Pat D.1
Explorer | Level 4
Go to solution

I had the same problem accessing my phone app with 3 linked devices.   I had to remove the android phone from the device list (not the signed in list) on https://www.dropbox.com/account/security then reinstalled the app on the phone and suddenly the popup page (that blocked everything) was gone. Hope this saves someone else hours of wasted time.

Jay
Dropbox Staff
Go to solution

Hi @Pat D.1, I'm glad to hear you were able to remove some devices from your account in order to sign into the Dropbox app.

 

If you require any further assistance in future, please let me know.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    Jay Dropbox Staff
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    Pat D.1 Explorer | Level 4
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    wong_deldrie New member | Level 2
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