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Change Member name

Change Member name

Susandoherty8
Explorer | Level 3
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I have a member who I have authorised to share, but her name is wrong.  She is down as Sarah instead of Sam, although the email address is correct.  How do I change her name

 

1 Accepted Solution

Accepted Solutions

Lusil
Dropbox Staff
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Hey @Susandoherty8, I'd be happy to help!

 

It sounds like you've shared a folder or file with that user, which means that what you're seeing is their username. 

 

Since you're not able to edit their account settings, they can check their username from their General tab online.

 

From there, if they want to, they can also change it by clicking on Edit that should be next to it. 

 

Ask them to give that a try and let me know how it goes. Thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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3 Replies 3

Lusil
Dropbox Staff
Go to solution

Hey @Susandoherty8, I'd be happy to help!

 

It sounds like you've shared a folder or file with that user, which means that what you're seeing is their username. 

 

Since you're not able to edit their account settings, they can check their username from their General tab online.

 

From there, if they want to, they can also change it by clicking on Edit that should be next to it. 

 

Ask them to give that a try and let me know how it goes. Thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Susandoherty8
Explorer | Level 3
Go to solution

I thought that may be the case, but couldn't understand why she would use a different name.

I'll tell her, thank you for your assistance and confirmation of my thoughts.

Best wishes, Susan

Lusil
Dropbox Staff
Go to solution

Glad I could help, @Susandoherty8!

 

If anything else pops up, you know where to find us. 

 

I hope you have a lovely day!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Lusil Dropbox Staff
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    Susandoherty8 Explorer | Level 3
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