Computer lockup, indexing hangs

[Scanlon44]

Running Dropbox on multiple  devices.  Only Windows 10 computer started freezing.  Tracked down to Dropbox.  Computer does not hang if syncing paused.  approx 150,000 files- some online only, some available offline.  reinstalled Dropbox app and and on starting Dropbox it starts indexing.  Indexes till it hits 69234 files remaining and then freezes computer and stops indexing.  Repeated process after unlinking the computer in Dropbox.com.  Same issue remains.  HELP!

[Scanlon44]

Hannah,

I am using 167.4.4719

tks

[Walter]

Thanks for clarifying the app's version for us. Could you maybe send us a screenshot of the app's exact status as shown in your system tray at the moment too @Scanlon44 ? 

[Scanlon44]

I had to take a picture. Cannot manipulate a screenshot fast enough before the computer freezes

[Megan]

Hi @Scanlon44, do you have any folders/files waiting to sync online from your local Dropbox folder?

If not, could you then try an advanced re-install, and let me know of the results? 

[Scanlon44]

Megan,

How do I know if there are files waiting to sync?  I have no folders showing the little blue circle - is that enough? 

I like your suggestion but do not want to end up with thousands of conflicted copies. So ultra cautious.

tks

[Megan]

Hi @Scanlon44, you can also double check your content locally with your files online, just to make sure that all the files are updated, and the edits, and changes are synced there. 

[Scanlon44]

Hi Megan,

Uninstall does a good job.  I did not find  any leftover DropBox mentions in RegEdit nor in Program nor Program X86.

I followed the instructions for the Advanced Re-install. and selected the Advance install so I could unselect the Selective Sync for all files.

Still hungup when I had approx 25,000 files left to index and locked up my computer.

end

[Scanlon44 · Accepted solution]

what I finally did is

-uninstall dropbox app

-rename my dropbox folder

-reinstall dropbox which created a new dropbox folder - all "online only" and all syncing selected.

does not freeze my computer and syncing is continuing.  Now I have to manually find the 100 files different between old and new.

thanks everyone for your help.

[Walter]

We're happy to hear it's sorted now and thanks so much for keeping us in the loop on this @Scanlon44

See you around the Community and take care!