Dropbox文件打不开，一直在同步中，无法完成同步 (syncing can't be completed)

[Kira0418]

右下角Dropbox应用显示蓝色同步中状态，但文件一直同步不了，文件大小仅77kb，请问如何解决？

Dropbox版本号173.4.6706，系统是win11，网络一切正常

--------------

The Dropbox application in the lower right corner shows a blue syncing status, but the file has not been synced, and the file size is only 77kb. How to solve it? The version number of Dropbox is 173.4.6706, the system is win11, and the network is normal

[Kira0418]

I have restarted my computer for many times, but it doesn't help

[Hannah]

Thanks for trying, Kira.

If syncing is finished and you can open the files online, can you please quit/close the Dropbox application, to see if your issue persists while the app is closed?

[Kira0418]

hi @Hannah 

After closing the dropbox application , i cannot reopen it unless restarting my computer.

I can't open any files through the dropbox application.

By the way, I find my file with a brown box next to it

[Jay]

Hi @Kira0418, the box icon there is related to OneDrive on your machine.

Could you try opening the Dropbox desktop application and mark the file as available offline, and then try quitting the app to play them.

[Kira0418]

hi @Jay 

I don't have Onedrive on my computer，and I can't find the offline button when right click on the file，please help

[Hannah]

I don't see any other Dropbox options in the right-click menu in your screenshot either, Kira; is the Dropbox application running at the moment or is it still closed?

[Kira0418]

I reinstalled my computer system and all the problem were solved, thanks for the help these days! 

[Hannah]

Oh, I'm happy to hear that, Kira!

If you need anything else, please let us know.

Have a great weekend!