Dropbox Capture cannot uploading any screenshot or record

[SIRADA]

I have tried using Dropbox capture several times, but it still cannot upload any screenshots or records. 
Every time the Dropbox Capture shows me this and can do nothing more. 
How can I fix this problem? 
I use Windows 11. 

[Jay]

Hi @SIRADA, I've sent you an email, please could you reply to it as soon as possible!

[kizza89]

I'm having the exact same issue.

Signed up today, downloaded the app, none of my recordings get uploaded, just in a perpetual state of loading.

I Also find when i open the app (by click on the icon), it pops up in my taskbar, but the app doesnt actually show. I need to click the icon on the task bar 2 or 3 times for it to show up.

i'm using windows 11, all firmware and application downloads are up to date.

[Walter]

Hey @kizza89, sorry to hear about this.

If you've already rebooted your computer and this persists, could you send us a screenshot of the page you get stuck on?

Thanks!

[kizza89]

I was playing around with different preferences, and after turning the "Show in taskbar" option off, it has seem to resolve both issues. I will keep an eye on it though.

Also, when I share my video with an external user/guest, there isn't an option for them to provide comments - is this correct?

[kizza89]

@wal 

Hi Walter,

Another bug for you - please see Loom video - https://www.loom.com/share/674c12b51989470d8a1a9c1c33848642

I wasn't able to close the DropBox capture application...

This doesn't add much Value...but i was pretty keen to jump on to the DropBox capture solution, but within a few hours of playing around there are already a handful of bugs that doesn't make this a suitable solution for me and my business.

Hopefully these can be addressed.

[Hannah]

We appreciate your feedback on the Dropbox Capture app here, @kizza89.

Would it be possible to send us your video as an attachment here on your next reply, instead of a link?

Thanks in advance.

[kizza89]

Hi @Hannah

Not sure why you can't use the link provided, it is just a website link to Loom.

I can only see an attachment option for image files, not one for videos, where do I attach the video?

Thanks

[Hannah]

Are you getting an error message, when trying to upload it through the camera icon above the reply box?

[kizza89]

i'm getting a message that it only accepts image files JPG etc... @Hannah 

[Nancy]

@kizza89, is it OK if we open a ticket for you, so that we can check this further?