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Dropbox is not searchable in Mac OS Monterey 12.0.1

Re: Dropbox is not searchable in Mac OS Monterey 12.0.1

Jay
Dropboxer
Hi @akmedia, thanks for the report. Could you try contacting the support team for them to investigate this matter in more detail on their end?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox is not searchable in Mac OS Monterey 12.0.1

John M.13
Explorer | Level 4

FYI, the Dropbox folder search problem has not come back, in my case. HOWEVER, I’m using a slightly older release of Dropbox, 144.4.4491. My Monterey release is 12.2.1, on a 2021 MBPro. 

I'm reluctant to try the later release of Dropbox, naturally, until this phenomenon is understood and fixed.   

Re: Dropbox is not searchable in Mac OS Monterey 12.0.1

John M.13
Explorer | Level 4

I’m even MORE reluctant to update Monterey to 12.3! Considering the sequence of events, with the problem appearing in 12.1, disappearing in 12.2, then apparently reappearing in 12.3, it seems evident that the problem is with Monterey, not Dropbox. 

Re: Dropbox is not searchable in Mac OS Monterey 12.0.1

akmedia
Explorer | Level 3
Hi Jay,
I’ll can either start a chat or send an email to support by late this afternoon or tomorrow morning in order for them to investigate.

I’ll shoot for this afternoon.

Re: Dropbox is not searchable in Mac OS Monterey 12.0.1

mimiV
New member | Level 2

hello

9i have same issue here, spoke to Apple and they suggested reach out t dropbox, and i landed here.

 

I am installing new apple Monterey 12.3, any experience with this?

 

hope it will sort it as DP is very useless if not searchable on finder

Re: Dropbox is not searchable in Mac OS Monterey 12.0.1

Megan
Dropboxer

Hey @mimiV, welcome to our Community! 

 

What is the app's syncing status and version as we speak? 

 

Also, feel free to send away any screenshots you might have demonstrating the issue. That'll be helpful for us to have a visual too. 

 

Let me know more.


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox is not searchable in Mac OS Monterey 12.0.1

John M.13
Explorer | Level 4

OK. Against my better judgment, I updated MacOS from Monterey 12.2.1 to Monterey 12.3. 

 

Mirabile vistu - I can still search my Dropbox folder from the Finder Search magnifying glass on the folder toolbar. I was really apprehensive, but figured I could always resort to the Dropbox menubar search tool if I had to. 

 

So now, I'm using Monterey 12.3 and Dropbox 144.4.4491, and Finder search is working normally on my MBPro.

 

I don't know how akmedia got Dropbox v145.3.4888 - I tried to update my copy of the Dropbox app and it will not go beyond 144.4.4491. From what I can tell, that's the lasted stable release of Dropbox. Maybe akmedia mis-typed her/his DB release number?

Re: Dropbox is not searchable in Mac OS Monterey 12.0.1

spinozist
New member | Level 2

I am now getting this behavior. Any known solutions?

Re: Dropbox is not searchable in Mac OS Monterey 12.0.1

spinozist
New member | Level 2

This makes me want to lobby against anyone using Dropbox at every opportunity.

Re: Dropbox is not searchable in Mac OS Monterey 12.0.1

Walter
Dropboxer

Hi @spinozist, sorry to hear about this.

 

Could you let us know the app's exact status and version as shown in your menu bar

 

If you've already attempted any troubleshooting steps, please keep us in the loop. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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