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Re: Dropbox not uploading/ uploading v slow

Dropbox not uploading/ uploading v slow

jeanzbeanz
Helpful | Level 5
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I have dropbox installed on multiple devices and they all work fine, except it has suddenly stopped uploading on my windows laptop.

I moved a load of photos off my phone onto dropbox on my laptop last week and only a handful have uploaded.  The icon in my tray says it is syncing 405 files and has 36 minutes left.

It's definitely not a problem with my bandwidth and I have checked the settings to make sure that dropbox isn't set to a low upload speed.  

I have tried pausing sync and restarting, I have tried closing dropbox and re-opening.  I have also tried restarting my laptop and it uploaded 5 files then stopped again.

I am a pro user and have only used 50% of my available space.

Can anyone help?

214 Replies 214

Mark
Super User II
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Dropbox is currently having known server issues. See https://www.dropboxforum.com/t5/Error-messages/Server-Error-message/m-p/230069#M12758

 


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jeanzbeanz
Helpful | Level 5
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Hello, 

I'm unable to update my initial post on here and nobody is replying to my ticket #5997163.

This issue has been ongoing for weeks now and I am absolutely sick of it.

Can someone please help or else I have no choice but to use a different cloud storage - I urgently need to be able to save my clients' photographs securely!

Jane
Dropbox Staff
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I appreciate your frustration, since we 've worked on that together and this needed more advanced troubleshooting. I’ve made sure to forward your comments to our team specialist, who is working with you on your open ticket, so that they get back in touch as soon as possible there. 
 
I have also transferred your post on your original thread and ensured that this has been open to commenting. 
 
Thank you for your ongoing cooperation and patience on the matter. Hope that this gets resolved soon for you!
 
Warm regards, 
JaneA

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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jeanzbeanz
Helpful | Level 5
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Thanks for your reply; however I am not impressed with the lack of response to the ticket.  It's not acceptable to treat paying customers like this and expect them to carry on paying!

Please also pass on that I have been able to upload a large video file to dropbox by using the web uploader.  It is clearly just a problem with the desktop app that's causing issues.

jeanzbeanz
Helpful | Level 5
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Hi, I'm getting no response to my ticket.  Is there a number I can call?

If it wasn't for the fact that I can't get google drive to work on my phone I would have switched weeks ago...

I am a Very unhappy Pro customer.

jeanzbeanz
Helpful | Level 5
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What a coincidence, when I post on here Frank suddenly responds to my ticket.

Unfortunately the response was unhelpful as ever... so I have no option now but to look into another cloud storage solution 😞 

Can anyone recommend one which is reliable?  I need approx 750MB-1TB.

hpzzep
Helpful | Level 5
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I have exactly the same issues.

Dropbox takes forever to start, at least a few hours and sometimes more than a day.

And when it finally works, it's unbelievably SLOW...

After 24 hrs of stand alone syncing it has about 10.000 files done and then it just starts allover again...

I keep getting the same numbers of files being indexed and synced again and again.

I have complained and asked for help but they just give me standard BS-answers.

appearently they just don't care for customers who have already paid them good money so we end up with a product that just won't work properly anymore.

It's not our computers or networks that cause this problem, it's the lazy people at dropbox that just don't care.

I therefore decided to end my PRO-subscription after about 5 years.

If myself and everybody else with these same problems are not important enough for them to fix this problem than they don't deserve my business/money.

Luckily there are plenty of other cloud services!

hpzzep
Helpful | Level 5
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just more bull**bleep**!
it's not our machines that cause this problem.
droop takes out money and hides under a rock.
i've ended my subscription.

hpzzep
Helpful | Level 5
Go to solution

I have exactly the same issues.

Dropbox takes forever to start, at least a few hours and sometimes more than a day.

And when it finally works, it's unbelievably SLOW...

After 24 hrs of stand alone syncing it has about 10.000 files done and then it just starts allover again...

I keep getting the same numbers of files being indexed and synced again and again.

I have complained and asked for help but they just give me standard BS-answers.

appearently they just don't care for customers who have already paid them good money so we end up with a product that just won't work properly anymore.

It's not our computers or networks that cause this problem, it's the lazy people at dropbox that just don't care.

I therefore decided to end my PRO-subscription after about 5 years.

If myself and everybody else with these same problems are not important enough for them to fix this problem than they don't deserve my business/money.

Luckily there are plenty of other cloud services!

hpzzep
Helpful | Level 5
Go to solution
try idrive.
they ofter offer cheap starting rates like 2TB for less than $10 the first year...
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