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Dropbox via a browser - keep getting logged out

Dropbox via a browser - keep getting logged out

nydepot
Helpful | Level 6
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I go to my Dropbox via Chrome multiple times a day. Each time it says my session has expired and I need to log in. I do that and get the email that there was a new login. I answer Yes on that. Still, the next time I go back to Dropbox (1/2 hour later), it's expired.

 

Any reason. I used to be able to stay logged in for days at a time.

1 Accepted Solution

Accepted Solutions

nydepot
Helpful | Level 6
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I tried this and it works fine in FireFox. I tried various tests like using Dropbox in a tab and closing the tab and also leaving a tab open but going to another site and later going back. All worked.

 

Funny thing, Chrome seems to be working now too. Will continue testing.

 


 

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13 Replies 13

Mark
Super User II
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Have you tried clearing your temporary internet files? Cookies/files etc.

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


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nydepot
Helpful | Level 6
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I tried that and it does not solve it. Still get expired session.

Rich
Super User II
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When you sign in, is the Remember me option checked?

nydepot
Helpful | Level 6
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Yes, it is.

Lusil
Dropbox Staff
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Hey @nydepot, have you also by any chance tried to see if this happens in another browser, incognito, and made sure you’re not running any browser extensions in the mean time? :thinking:


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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nydepot
Helpful | Level 6
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I tried this and it works fine in FireFox. I tried various tests like using Dropbox in a tab and closing the tab and also leaving a tab open but going to another site and later going back. All worked.

 

Funny thing, Chrome seems to be working now too. Will continue testing.

 


 

Lusil
Dropbox Staff
Go to solution
Glad to hear the issue seems to be resolved, @nydepot
 
If the issue seems to persist or you have any other questions, don’t hesitate to get back to us. :wink:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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nydepot
Helpful | Level 6
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It's back but I've given up. I just keep logging in. I prefer Chrome and don't want to use FireFox.

 

Someone marked this as fixed because Chrome was working for a while. But it's not really fixed. As an IT professional, I would never mark a ticket fixed without proof everything is working as expected.

Lusil
Dropbox Staff
Go to solution
Hey @nydepotInitially, I’ve removed the “marked as solution” since you mention that the issue is reoccurring for you. 
 
Second, could it be by any chance that you are part of a Dropbox Business team? In this case, could it be that the admin of the team has enabled web session control? To check out what plan you’re currently on, check out your Plan tab under your Settings via the Dropbox website
 
If this is not the case, let me know and I’ll make sure to get back to you as soon as possible. 

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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    nydepot Helpful | Level 6
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