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Emails containing dropbox links not being received

Emails containing dropbox links not being received

Simon F.6
New member | Level 1

I send emails to clients with dropbox links pasted into the message. It's suddenly become a problem with clients not receiving the mail. 

Sharing the link seems to work, but emails I generate are only getting through 50% of the time.

Help! This is vital to my business.

Thanks

24 Replies 24

Mark
Super User II

Try sending via your own email client. 

If that doesn't work you need to get them to contact there Email hosts and see whats blocking it. 


 


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Simon F.6
New member | Level 1

Thanks. I am sending from my own email client. It's never been a problem till last week or so, for several different recipients. 

Mark
Super User II

If its via your own email client its an issue with EITHER your outgoing email provider or, more likely, the recipients emails provider blocking things. 


 


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SEED P.
New member | Level 1

Hi,

I am facing similar issues. Emails with the links to shared dropbox folders are not getting sent - why is this, and how do I correct the problem? I am using a gmail account to send the shared folder links. 

Picture E.
New member | Level 1

I'm sharing a folder with someone, but they are not getting the emails generated from dropbox. It may be because their firewall is preventing the email. I can send them a link, but they can't edit the folder. Is there a way to get this person editing access without going through the "Sharing/email" procedure which he is obviously not getting? They have checked their junk mail, and no luck.

Rich
Super User II

Once you've invited them to the folder, they should be able to accept it from the Sharing page.

lenpal
Explorer | Level 4

My client is also experiencing this problem. They're sending within their own organization, posting links as agenda items in Outlook calendar items. Meetings with certain Dropbox links just never show up. If I change the link using something like tinyurl.com, the meetings show up. This is Office365 with no rules specific to Dropbox that could be blocking it; the only thing that makes sense is that sometimes the links look virusy and some behind-the-scenes rule (outside of my access as Office365 administrator) is blocking it.

This really isn't something that can be fixed "on my end" -- can DropBox see whether they can make their links look less virusy maybe?

Hannah
Dropbox Staff

Hey @lenpal, would you mind showing us how a hypothetical link shows up and how it shows up after you change it, like you mentioned?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Cheyenne_integrityav
Explorer | Level 3
This is also happening with me. I do not get any emails with a Dropbox link. I’ve tried everything. Even if I send the Dropbox link myself, and they try to reply to that email, without links even in the reply, I will still not get their emails.

Please let me know if this is a known issue.
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    Hannah Dropbox Staff
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    Cheyenne_integrityav Explorer | Level 3
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    lenpal Explorer | Level 4
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    Rich Super User II
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