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Error 500 when trying open shared links
Is this genuinely fixed? Now when I visit links to individual files—folders seem to work fine and these are not links I tried when the site was down—the file preview pops up as expected and then is a...
Hi Walter,
yes I tried that, same result.
It works now in Chrome and Edge after deleting the cookies (cache clearing did not suffice), but Firefox is still broken.
In Firefox what happens is:
- I clear all Browser Data and disable all extensions
- I load the Link with the video: it works fine
- I accept all cookies, reload the page: it works fine
- I login with my credentials, reload the page: I get the error
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey originalemanuel, since it works with Chrome and Edge, it must be something to do with Firefox.
If you login to your Dropbox account to view the link, then you get the error, right?
If you use a different browser to save the video to your Dropbox, are you able to preview it as normal through Firefox?
Hi Hannah
Yes, it only happens in Firefox after logging in.
I do not understand the 2nd Question. I did not save the video from a browser to Dropbox, I do that with the Windows App.
- Hannah
Hey originalemanuel and jaydoubleyoo we did have an incident today with viewing links, which was specific to previewing .mp4 video files, but it appears to be resolved; is that what you see on your end?
HannahHey, it works now for me on all browsers! Incognito, not incognito, logged in, not logged in. Works all fine now!
Hi Hannah - just getting started but seems to be working today. Thank you!
- Walter
We're glad to see you're back up and running and thanks for keeping us in the loop on this originalemanuel & jaydoubleyoo
Let us know if anything else comes up!
