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Re: error 500

Error 500 when trying open shared links

Robertson_NC
Helpful | Level 5

Is this genuinely fixed? Now when I visit links to individual files—folders seem to work fine and these are not links I tried when the site was down—the file preview pops up as expected and then is almost immediately replaced by the error screen. I have cleared my cache multiple times, I have restarted Safari and I have had the same result 10 times in a row using different links.

 

Screenshot 2024-05-28 at 12.49.09 PM.png

60 Replies 60

BenDBX
Community Manager

Hi Everybody,

 

Thanks for reporting this. I've flagged it with our Engineering team who is currently working on a fix. Based on the information you all have provided, it seems this issue is specifically affecting previews of mp4 files.

 

I'll provide an update here when I know more.

 

Thanks,

Ben

Robertson_NC
Helpful | Level 5

@BenDBX 

EDIT: OK, I am now able to view individual links correctly so the problem, at least as it pertains to me, appears to be resolved. That said, my issues were exclusively with JPEGs and PDFS—the screen recording in my post above was my attempt to access a Dropbox link to a JPEG image.

Hannah
Dropbox Staff

Hey @originalemanuel and @jaydoubleyoo we did have an incident today with viewing links, which was specific to previewing .mp4 video files, but it appears to be resolved; is that what you see on your end?

 

 


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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BenDBX
Community Manager

Hi Everybody,

 

We've implemented a fix for this preview error. You can see the relevant status update here. If for any reason you are still experiencing this same error when previewing files, reply here I'll pass that info onto the appropriate team.

 

Thanks,

Ben

OllieMi
Helpful | Level 5

Hi Jay,

I was surprised to see so many people having the same problem. 

So is Dropbox really "doing" something about it, as the error message stated?

Rgds

Ollie

Megan
Dropbox Staff

Hey @OllieMi, thanks for posting here! 

 

Based on the status page that Ben posted above, it seems this should have been fixed now. 

 

I'm guessing this isn't the case for you, right? 

 

Let me know more!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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OllieMi
Helpful | Level 5

WOW ! It is fixed !!! Thanks and I am sure not just me :)))

Megan
Dropbox Staff

Awesome @OllieMi , at your service any time!

 

Enjoy!  


Megan
Community Moderator @ Dropbox
dropbox.com/support


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originalemanuel
Helpful | Level 5

@HannahHey, it works now for me on all browsers! Incognito, not incognito, logged in, not logged in. Works all fine now!

jaydoubleyoo
Explorer | Level 4

Hi @Hannah - just getting started but seems to be working today. Thank you!

 

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