Error Message: There was an issue communicating with your photo library

[jmcgraw1409]

I am trying to load pictures from my iPhone to Dropbox.  I have not had any issues with doing this for years.  I have the free basic plan.  I sell on eBay and so take hundreds of pictures per week.  The past few days it will only load a few pics and then stop and then I get an error message saying "There was an issue communicating with your photo library".  I have tried the following things.

* Restarting my phone

* Uninstalling and reinstalling the app

* Checking the internet connection

*  Making sure my battery is charged up

*  I have enough storage space

* My app is up to date

* Operating system is up to date

* Checked upload settings on my phone as per instructions on the trouble shooting page on Dropbox website

[Jay]

Hi @jmcgraw1409, thanks for bringing this to our attention.

Could you confirm the version of iOS you're running, and the Dropbox app version?

This will help me to assist further!

[jmcgraw1409]

Sure no problem

iOS Version 16.1.2.

Dropbox app version 310.3.2

[Megan]

Hi @jmcgraw1409, and just to clarify, do you use the camera uploads feature, to upload content?

Can you try using your cellular data, or a different connection, just to check if everything works smoothly then? 

[jmcgraw1409]

I'm not sure if I understand the cellular data thing (sorry I'm not very tech savvy).  When I went to my settings it said that I already had my cellular data turned on.  Then when I went back to Dropbox to the photos section where it shows the pictures downloading, it went to a screen and said that my cellular data wasn't on and that I needed to turn it on.  So I clicked ok, it took me to a screen where I clicked to turn cellular data on, it loaded a few photos and then stopped again and I got the same error message.

I'm not sure what other connections I would try?

Jena

[BeccaMay]

This is happening to me too.

I've tried the same steps too and it's still not working.

[Nancy]

Thanks for giving that a go, @jmcgraw1409! Have you also tried connecting to a different WiFi network, by any chance? I’d like to check if the issue will persist then.

@BeccaMay, can you please also provide the app version of your Dropbox app, as well as your device’s OS version?

[Arkadiy K.]

[deleted]

[Arkadiy K. · Accepted solution]

I managed to solve the problem. In my case, I also had Google Photos installed which was trying to also upload photos to the cloud. Looks like Dropbox doesn't like when it's not the only backup program. I disabled cloud backup on Google Photos (since I don't need it), and automatic uploads resumed in Dropbox.