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Family Room Function not working as expected

Family Room Function not working as expected

Ollie002
Explorer | Level 3

Hi I am having problems with Drop Box Family Room as we subcribed and added Family Room in September last year and have not had the full fuction of this service since. The problem being, at this point my daughter and I have set up Family Room sub folders and uploaded photos. Now I can see all my folders and photos on all my devices i.e. phone computer app and the web site. My daughter Chloe has done the same and can see all her files and folders but she can not see my files and photos and I can not see hers no matter what we try we can't seem to get it working so we can both see each others. It sounds like maybe some permisions have not been activated but I can not  see anywhere where this might be happening. I have been in contact with the tech help they sugested I try another browser, so I have tried 3 now and same result, also they said clear the cache I did that also, no change. One other possibility was maybe my AVG security could be a problem so I called them they said very unlikely.

Can Anyone offer a soultion?

Neil

5 Replies 5

Jay
Dropbox Staff

Hi @Ollie002, thanks for bringing this to our attention.

 

What exactly can she see on the Dropbox site in the Family Room? 

 

Are only some files appearing, or is it completely blank? Are certain subfolders not appearing?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Ollie002
Explorer | Level 3

Hi

Ok so I spoke to Chloe yesterday and she advses she can see my files and photos in Family Room so then the problem now is that I can not see her files and photos. I did send a screen shot of what I see on her account in Family Room from my account when I spoke to the Drop Box tech. So to discribe what I see is just a menu field showing options, Access, Import, Request Files, Share & Manage, but no files or photos.

Neil

Megan
Dropbox Staff

Hi @Ollie002, let me re-cap on all the info we have here: 

 

So, it seems you can see your files both online, and on the desktop app. But you can't see Chloe's, while she can see your content. 

 

The question here is: does she use the web to add content in her folder inside the Family room, or the app? If she goes online to check for the content she is uploading, is she able to find it there?

 

We just want to make sure that there's no syncing issue on her end.


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Ollie002
Explorer | Level 3

Yes she can upload her photos just fine and she can see all her uploads but I can't.

Neil

Megan
Dropbox Staff

Hey @Ollie002, can you respond back to me, with some screenshots of what you see online, and then with some what Chloe can see online too? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropbox Staff
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    Ollie002 Explorer | Level 3
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