Files appear as 0 KB in size when scanning to PDF on my iPhone

[Jmaherot]

Hi!
Everyday I use my iPhone to scan single page docs (to PDF). They were always able to be previewed. Starting today, I am getting a message that says it can’t be previewed. It is also saying it’s taking up 0KB space. It works (previews) when I change to scanning as PNG, but I need PDF for work. Thoughts? My app is up to date with updates.

[MetroBrian]

Each time I attempt to scan in a document and upload it as a pdf file it shows as 0Kb and cannot be viewed on my computer.

[Jay]

Hi @Jmaherot, thanks for bringing this to our attention.

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Keep me updated with any progress!

[Continuarnet]

Hi, it is happening the same to mee

[Jay]

As we have a few users with the same experience, could everyone also let me know what OS and Dropbox mobile app version you're running on your device?

[Jmaherot]

Thanks… I am using iOS 16.6.1, and I just updated my mobile Dropbox today.
Uninstalling the app, restarting device, and reinstalling the app did not fix the issue.

[MetroBrian]

Currently on Version 354.2 on OS

[emeraldaj]

Same problem here Jay...I'm on IOS 16.6.1 and just deleted and reinstalled the Dropbox app version 354.2

[emeraldaj]

Also, .png files work it seems to just be the .pdf files that are having issues...

[MAPNYNY]

I use the Dropbox app on my iPhone to scan a document as a PDF… I have done this same procedure many times…..so I am very familiar with the procedure….but suddenly there is an issue.

To be specific the issue is that the PDF has 0kb of data and as a result when I try to view it (either on my iphone or on dropbox.com) nothing comes up and I get the following error message: pdf files are supported but something went wrong. Again this is a brand new issue that came out of nowhere. 

To troubleshoot…..

I used two different iPhones to rule out the iPhone itself being the issue but I had the same issue with both phones

I logged into a different dropbox account on my iPhone and everything worked as usual indicating that it might be something specific to that particular account

Please advise… Thanks