Green checkmarks are missing from my files in the Dropbox folder on macOS 12.5.1

[Allan Pole]

Even though my Dropbox folders and files are synchronizing properly, I no longer see the green checkmarks on my Mac with Monterey Version 12.5.1. I have shut down and restarted my Mac and uninstalled and installed the Dropbox app, but still no green checkmarks. Would someone please help me resolve this issue so I can be assured my Dropbox folders and files are synchronizing properly?

[Hannah]

Hey @Allan Pole, thanks for reaching out to the Dropbox Community.

Are you only missing the green check mark icons from your files, or all sync icons?

Would you mind sending over a screenshot of how the files appear in your Dropbox folder, so we can check it out?

Cheers!

[Allan Pole]

Hi Hannah. I no longer see the green check mark icons in all my Dropbox folders as shown in this screenshot.

[Walter]

Hey @Allan Pole, sorry to jump in, but could you clarify the desktop app's status as shown in your menu bar?

Is it up to date or still syncing?

If it's up to date, can you check if the information from this discussion helps in your case as well? 

[Allan Pole]

Hi Walter. My Dropbox folders and files are synchronizing properly. I checked out the discussion you suggested. I don't use Google Drive or OneDrive.

[Hannah]

Allan, would you mind hovering over the small Dropbox icon in your menu bar with your mouse, to let us know the exact sync status and version of the app?

Thanks so much!

[Allan Pole]

Hannah, these screenshots show that I have the Dropbox app version 155.4.5493 and my sync history reports that my files are up to date.

[Walter · Accepted solution]

Hey @Allan Pole, sorry if this wasn't clear, but there might be other 3rd party apps that could be interfering here, apart from Google Drive or One Drive that is. Do you have any of those?

Also, can you clarify if you upgraded your device's OS lately and if you ever had the syncing icons normally on this device?

Could you maybe try the following steps and let us know if they improved matters for you?

1. Click on the Apple logo located at the top-left of the screen.

2. Click on System Preferences.

3. Click on Extensions.

4. Click on Finder Extensions.

5. Only leave Dropbox Finder Integration ticked.

6.Once this is completed close the window.
7. Click one more time on the Apple logo at the top-left of the screen.

8. Click on Force Quit.

9. Look for Finder on the list.

10. Click on Finder then Relaunch.

[Allan Pole]

Thank you very much, Walter! My Mac OS is up to date, and there was a time when I had the syncing icons. One of my recent downloads, Avira Security, seems to be the culprit. Following your steps resolved the issue, even though Avira Security Finder Extensions have been automatically rechecked. I sure appreciate the help from you and Hannah.

[Walter]

Thanks for keeping us in the loop, Allan - I'm glad to hear it's sorted now.

See you around the Community and enjoy the remainder of your week!