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I can't upload files. It fails at the last minute.

I can't upload files. It fails at the last minute.

hcheramie
Explorer | Level 4

I have now had this issue for a couple months. It happens on two accounts. I try to upload a file (plenty storage available) and it fails the upload or I get an internet issue popup. I am not having internet issues with either download or upload speed or other platforms. It gets to the finalizing stage and hangs up there. I cannot use the app on my computer and am using web-based interface.

7 Replies 7

Megan
Dropbox Staff

Hey there, @hcheramie, I hope you're doing well! 

 

Have you noticed this behavior on a specific browser, by any chance? If I were you, I'd also try a different browser, or an incognito mode on your current one.

 

One more question: how large is the file you're trying to upload? 

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Travis yoder1981
New member | Level 2

Hi,

 

No matter what I do it always says upload failed.  I have plenty of storage and they are .jpg files.

Megan
Dropbox Staff

Hi @Travis yoder1981, I'd be happy to help! 


Can you clarify which platform you're using, in order to upload content? Are you on the mobile app, desktop app or website? 

 

Let me know more, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Travis yoder1981
New member | Level 2

 

I am using the web based one.  

hcheramie
Explorer | Level 4
I am using website on PC. I cannot download the PC app due to company restriction.

hcheramie
Explorer | Level 4
I only have access to MS Edge due to company restrictions. I am using the web site portal. I have tried incognito with no success.
The files that failed ranged in size from 45 MB to 115 MB.

Jay
Dropbox Staff

Hi @hcheramie, since your company has restricted the use of browsers, it's likely there are other restrictions in place.

 

Does the company have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

 

Are you able to upload to Dropbox outside of this network or company environment?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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Top contributors to this post

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    Jay Dropbox Staff
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    hcheramie Explorer | Level 4
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    Travis yoder1981 New member | Level 2
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    Megan Dropbox Staff
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