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I can upload to shared folders in Dropbox.com but not desktop app

I can upload to shared folders in Dropbox.com but not desktop app

daboxer
Helpful | Level 5
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I have a folder that's shared with me by a client.  I'm able to upload files to it using Dropbox.com on the web, but I'm unable to add any files to it using the desktop app on Mac.  When I drag a file and hover over the folder or subfolders in Finder, I get the circle with a slash icon telling me I can't copy to it.

 

On Mac M1 laptop running Ventura 13.2

1 Accepted Solution

Accepted Solutions

daboxer
Helpful | Level 5
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Since the Upload button had greyed out, I then asked the client to take a look at my permissions on their end.  They restored the permissions and now everything is working as expected- I'm able to copy files through Finder as well as over the web.  The lock icons on the folders all disappeared.  No one had gone and removed the permissions yesterday, so something was definitely wonky, which may have been repaired when I uninstalled and reinstalled the desktop app, and then asked the client to restore permissions.  Anyway, looks like we're good now.  Thank you for your time!

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10 Replies 10

Hannah
Dropbox Staff
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Hey @daboxer, thanks for bringing this to our attention.

 

It's quite strange, indeed.

 

If you copy the file and paste it into the folder, instead of dragging and dropping it, does it work?

 

What's the sync status and version of the Dropbox app?

 

You can hover over the Dropbox icon in your menu bar to see this info.

 

Let me know and we'll go from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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daboxer
Helpful | Level 5
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I'm running Dropbox version 183.4.7058 and sync status is "up to date".

 

Copy/ Paste commands don't work either.  Also, many of the subfolders have a lock icon in Finder.  I can right click "Get Info", turn off "Locked" which removes the icon but it does not make a difference.  Under "Sharing & Permissions", it says I have Read & Write privilege as well.

Hannah
Dropbox Staff
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Thanks for the update here!

 

Is this the case only for this particular shared folder? Or other folders in your Dropbox as well?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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daboxer
Helpful | Level 5
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It's only the case for one shared folder (and all of its subfolders).

 

Also, I just tried doing a full uninstall and reinstall of Dropbox using the instructions provided on the Dropbox website (going into Terminal and entering the commands to remove all hidden preference files, etc.).  This did not make a difference, unfortunately.

Hannah
Dropbox Staff
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If you close the Dropbox app completely, and then try to add the files, does the issue persist?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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daboxer
Helpful | Level 5
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The issue persists after closing the Dropbox app first.

daboxer
Helpful | Level 5
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Now, after uninstalling/ reinstalling the desktop app, the Dropbox folder has disappeared from my sidebar (I can still open it from the Menu bar icon).  Also, the files which were uploading through Dropbox.com on the web had mostly finished uploading and then each file failed to finish.  Now I've gone back to try that once again and the Upload button on the website is greyed out.  Now, I hover over my thumbnail icon and it says "has view" permissions instead of "can edit" permissions.  So something got screwy where I used to have edit permissions but now I may not.  But earlier today, the Upload button was there and the files were uploading- even though they failed to finish.  I'm reaching out to the client that shared the folder to see what the permission settings are on their end.

daboxer
Helpful | Level 5
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I'd also love to know why all of the subfolders in this shared folder have locked icons on them.  I haven't seen that before on any other shared Dropbox folders.

Hannah
Dropbox Staff
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The fact that this happens with the app closed as well, means that this is not Dropbox related, that's why I wanted to have try that.

 

It sounds like it's an OS related permission issue that affects the local versions of the files, so you might want to look into that.

 

As for the upload button on the website, can you try again from a different browser and let me know what you see?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    daboxer Helpful | Level 5
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