cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in learning how media industry leaders use Dropbox Replay? Register for our webinar here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Incompatibility with firefox.

Incompatibility with firefox.

dufpearl
New member | Level 2
Go to solution

When uploading files via the web, sometimes the upload reaches "1 sec" and gets stuck. I have contacted Dropbox support and they have suggested that I use a different browser. I have done it and it has worked perfectly. What happens is that I always use Firefox and I would prefer not to have to change browsers for these operations. I contact you to ask you to please optimize the Dropbox service for the Firefox browser. Thanks.

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution
Hi @dufpearl, thanks for posting on the Community!

There shouldn't be any issues with Firefox in particular.

Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely, to see if this helps?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

3 Replies 3

Jay
Dropbox Staff
Go to solution
Hi @dufpearl, thanks for posting on the Community!

There shouldn't be any issues with Firefox in particular.

Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely, to see if this helps?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

dufpearl
New member | Level 2
Go to solution

Thanks for you quick answer, will try this. Gracias.

Aych-El
Explorer | Level 3
Go to solution

It's your ad-blocker doing it's job, probably. The default filter list (in uBlock, for example) includes the upload scripts in their list of telemetric trackers.

 

Make ad-blocker exceptions to these:

dropbox.com/log/web_user_action 

dropbox.com/log/web_upload_action 

(and maybe this) dropbox.com/alternate_wtl

 

Dropbox, why are you tracking your customers? Why is my adblock redflagging you?

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Aych-El Explorer | Level 3
  • User avatar
    dufpearl New member | Level 2
  • User avatar
    Jay Dropbox Staff
What do Dropbox user levels mean?