Job reached maximum retry attempts

[jolkadre]

When I try to upload a PDF in gmail, I get error "Job reached maximum retry attempts". 

How I can fix it?

[Elekter52]

Keep getting the error: "Maximum job attempts reached" when trying to add attachments to my DropBox from email.

[Elekter52]

the save button disappeared ... it is not possible to save files to folders from G mail

[Elekter52]

the same problem on the phone. In the Android app, the save button disappeared

[Norah]

Hey Elekter52, welcome aboard to Dropbox Community!

A screenshot of the error message: “Maximum job attempts reached” while you try to add attachments to your Dropbox from your email would be very helpful. 

Regarding the “Save button” you are referring to, have you tried right clicking on the attachment and then Save it? 

Looking forward to your reply!

[Frank_S]

Hi @Dallas645,

My name is Frank and I'm a specialist at Dropbox. We recently had a bug with our Gmail integration that was causing it to not appear for some users, and may be related to the error message that you and some other users are seeing. 

As a first step to try and resolve problems with the extension, can you please clear the cache and cookies of your web browser? An additional step that you can try if cearing cache and cookies is not enough would be to disable any other plugins that you may have recently installed to your web browser.

Let me know if you still encounter the error after trying the above, thank you!

Frank

[lp2]

I have a Gmail email account and recently got the dropbox feature where I am supposed to be able to just share it from the email into a dropbox file, but I keep getting the "Job reached maximum retry attempts" error. It will do it on smaller things (like one thing) but if there are multiple items it gives me the error. Please advise!

[Rich]

@lp2 I've merged your post into another thread regarding this issue. Please try @Frank_S's suggestion above, and reply back is you still have a problem.

[ClaudiaHerzet]

I tried with the solution of cleaning the cookies and cache but it's not working.

Do you have any update about a fix for this bug ?

Regards,

[porthos]

I'm getting this problem now today. It used to work for me before?

[Sanchez]

Hey @Elekter52, 

Have you worked this out? If not, please send us a screenshot of the error message, and also let us know what device, operating system, and version of our app you're using. 

Thanks!