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Job reached maximum retry attempts

Job reached maximum retry attempts

jolkadre
Explorer | Level 4
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When I try to upload a PDF in gmail, I get error "Job reached maximum retry attempts". 

 

How I can fix it?

1 Accepted Solution

Accepted Solutions

Frank_S
Dropbox Staff
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Hey all,

 

Quick update on this. We've made some changes on our side that should improve the success rate for saving files to your Dropbox via the Gmail Chrome addin. The underlying cause behind the degradation in performance appears to be caused by an issue with attachment links that Gmail is providing us, so we've reached out to them to try and resolve this fully. 

 

As always, once I have more information to share I'll loop back here with an update!

 

Frank

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93 Replies 93

Mark
Super User II
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What steps are you using to upload?

 


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jolkadre
Explorer | Level 4
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  1. Open e-mail (gmail, chrome) with pdf in attach
  2. On pdf document i take button “save to dropbox”
  3. I choose folder and push “save”
  4. Gmail says: job reached maximum retry attempts

Mark
Super User II
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Have you tried https://www.dropbox.com/help/sign-in/enable-dropbox-for-gmail ?

It may be worth disabling and re-enabling.

 


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Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

jolkadre
Explorer | Level 4
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Dont work only pdf.

How i understand – permissions on chrome is ok.

I uninstall dropbox for gmail and install. The problem has not disappaered.

Mark
Super User II
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How large is the PDF?

 


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Heart Did this post help you? If so please mark it for some Kudos below. 


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jolkadre
Explorer | Level 4
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Very small, for example 47 KB, 75 KB.

 

 

Dallas645
Helpful | Level 5
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My dropbox is no longer syncing with my Gmail account. I keep getting the error "Job reached maximum retry attempts" I have tried deleting the extension and reinstalling it a couple of times, but it's still not working.  Is there anyone that can help me with this? I rely on this for my business. 

Mark
Super User II
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I'd suggest you both log a ticket:

www.dropbox.com/support to do that
http://dropbox.zendesk.com to track. Replies, however, may take a few days.

 


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Heart Did this post help you? If so please mark it for some Kudos below. 


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Dallas645
Helpful | Level 5
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Thank you, will do!

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