Job reached maximum retry attempts

[jolkadre]

When I try to upload a PDF in gmail, I get error "Job reached maximum retry attempts". 

How I can fix it?

[Frank_S]

Hey all,

Apologies for the delayed response here. I haven't been able to reproduce any issues with the Gmail extension since my last reply on this thread, however this is clearly still a problem for many people so will investigate further and follow up with our engineers. 

Will post an update here once I have an update, thank you all for your patience.

Regards,

Frank

[Dallas645]

Thank you! I really need this fixed. I rely heavily on this feature for my business and nothing I have tried is working. 

[Beta550]

I'm having the same issue.  It's wierd that it only happens with pdf files and not Word or Excel files.  Thanks for the effort to deliver a solution soon!

[gcorvin]

same problem here - I get the "maximum retry attempts error" whenever trying to use the gmail extension in chrome."  worked fine until week or two ago, now doesn't work on either my work or home PC.

[gcorvin]

Word files seem to work, but not PDF's

[rodo76]

Same problem here. No problem with AutoCAD files, only PDF. We should contact Adobe?

[tiger2]

Tiger 2

Same problem here...I get the maximum retry attempts error...out of nowhere...ugh!

[Frank_S]

Hi all,

Just a quick heads up that this is under investigation by our engineering team. As soon as we have an update on this I'll post an update here. Apologies for the frustration caused, and thank you for your patience while we look into the root cause of these errors.

Thanks,

Frank 

[DIANE C.14]

Thank you Frank. I look forward to your reply

[swazidarron]

Thanks Frank - have also been struggling with this same error message for two or three weeks - how is the progress with solving the bug.

Clearing caches and reinstalling the app fails to work.