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Laptop and desktop (both Windows 10) are not syncing with each other - using basic Dropbox

Laptop and desktop (both Windows 10) are not syncing with each other - using basic Dropbox

Richard007
Explorer | Level 3

I have installed basic dropbox on my laptop (Windows 10) and had no problems syncing to a desktop.  We just bought a new desktop (Windows 10) and the data entered into the laptop is not being saved on the desktop.   I deleted data to be sure that I was under the threshold limit for the basic Dropbox plan.   And I uninstalled and reinstalled the Dropbox program on both devices.....

 

1 Accepted Solution

Accepted Solutions

Re: Laptop and desktop (both Windows 10) are not syncing with each other - using basic Dropbox

Jay
Dropboxer

Yes, if the account is overquota, it wouldn't be possible to sync files. You'd need to either increase your quota or delete files on your account.

 

If you need any further assistance, please let me know!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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4 Replies 4

Re: Laptop and desktop (both Windows 10) are not syncing with each other - using basic Dropbox

Jay
Dropboxer

Hi @Richard007, thanks for bringing this to our attention.

 

Is the Dropbox desktop application showing syncing, up to date, or another message when you hover over the icon in the system tray on both devices?

 

Does the Dropbox site show the correct data?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Laptop and desktop (both Windows 10) are not syncing with each other - using basic Dropbox

Richard007
Explorer | Level 3

Thank you for responding Jay .......where is the "system tray located"?

 

Richard

Re: Laptop and desktop (both Windows 10) are not syncing with each other - using basic Dropbox

Richard007
Explorer | Level 3

Jay:  I found the system tray..............the message that I'm getting is that "Your dropbox is full....upgrade to get more space"....Would this prevent both devices from syncing?   If so, I will delete photos and other data to get under the threshold.

 

Richard

 

Re: Laptop and desktop (both Windows 10) are not syncing with each other - using basic Dropbox

Jay
Dropboxer

Yes, if the account is overquota, it wouldn't be possible to sync files. You'd need to either increase your quota or delete files on your account.

 

If you need any further assistance, please let me know!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

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    Jay Dropboxer
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    Richard007 Explorer | Level 3
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