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Link disabled

Link disabled

Ian Lambert
Helpful | Level 6
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I have an archive for my club. I created a general link to make it accessible to all members. I passed on the link on the Bank Holiday only to find it comes up with Link Disabled. When I try to create a new link it provides the same link. My files have also stopped syncing although I have space.

1 Accepted Solution

Accepted Solutions

Ian Lambert
Helpful | Level 6
Go to solution
Thank you all so much - with your help I appear to have solved the problem. The Help Centre page which takes you through step by step and shows you how (and where) to delete the link was the key ONCE I had deciphered its instructions!!
Then I could create a new uncorrupted link which now works - thanks again everyone!

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10 Replies 10

Mark
Super User II
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What does the link say when you click on it? 

 

And if they've stopped syncing what does Dropbox say if you mouse over its icon on the status bar?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


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:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Ian Lambert
Helpful | Level 6
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I've managed to get the syncing done but unsure if the general link works for everyone anymore.
[removed per the Community's Guidelines]
Thanks for any advice. Ian

Walter
Dropbox Staff
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Hey @Ian Lambert, sorry to jump in here, but it sounds like your shared links may have been banned.

 

How long have you been getting this error when accessing your shared link(s)? 

 

You can test it out from an incognito window if you'd like to see if it works for others. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Ian Lambert
Helpful | Level 6
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It started on Bank Holiday Monday 28th August - hadn't been syncing for a while (2 weeks) but I've sorted that now.
No reason given other Link Disabled and others are being told to contact me to create a new link but the new link is the same as the original!

Ian Lambert
Helpful | Level 6
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We blocked this link for safety

We noticed something suspicious, such as a lot of downloads in a day. Ask the owner to create a new link. Learn more

Walter
Dropbox Staff
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So, you've deleted the file you link points to, re-uploaded it and created a new shared link that gives you the same error @Ian Lambert


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Ian Lambert
Helpful | Level 6
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The link is to a folder rather than a file, what is its 'tail'? Is it a url?

Nancy
Dropbox Staff
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Hi from me as well, Ian!

 

As a test, can you please try to create a shared link for another folder on your Dropbox account? After that, I’d like you to open an incognito window on your current browser, and open the shared link there.

 

If you’re still receiving the same error message, please upload a screenshot of what you see, and we’ll investigate this further.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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Ian Lambert
Helpful | Level 6
Go to solution
Thank you all so much - with your help I appear to have solved the problem. The Help Centre page which takes you through step by step and shows you how (and where) to delete the link was the key ONCE I had deciphered its instructions!!
Then I could create a new uncorrupted link which now works - thanks again everyone!
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    Nancy Dropbox Staff
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    Ian Lambert Helpful | Level 6
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    Walter Dropbox Staff
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