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Move all files and folders from one Dropbox account to another as admin.

Move all files and folders from one Dropbox account to another as admin.

Vmanda
Explorer | Level 4

We acquired a company that was also using Dropbox and I need to move all the content from that account to our main account and delete that account.  There are only 10 users in the account and as Admin I have been tasked with moving everything.  I tried doing it using the share folder between the 2 accounts, but I am unable to update the folder permissions in the new location.  The majority of the folders I'll be moving are owned by the Team.  How can I update the permissions so everyone can edit and use the folders in the new location?  I do have the ability to log in as the user since we upgraded both accounts to Business accounts.  I need to do this over the weekend so any help would be appreciated.

 

 

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff

Hey @Vmanda, I definitely see where you're coming from and I'm going to note everything. 

 

Our main goal is to listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine.

 

As an alternative, you can also check this Help Center article if you wish to merge the two teams together. Or, you could always call our Support and ask them to assist you while you follow the steps on your end, in order for them to guide you and check what you could do differently. 

 

I hope this clarifies!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

10 Replies 10

Megan
Dropbox Staff

Hey @Vmanda, let's jump right into this! 

 

If I understand the situation correctly, it sounds like you're using a Business team on your end. 

 

What is a little unclear is if the Dropbox account you're talking about is part of your Business team, or not. Is it a separate account or a member of your Business team? Would you mind clarifying? 

 

In regards to shared folders, keep in mind that you'd need to have access to the shared folder's owner, in order to pass ownership to the Dropbox account you wish. 

 

Keep me posted, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Vmanda
Explorer | Level 4

Hi Megan,

 

We have 2 completely separate Dropbox accounts.  Company A & Company B.  I am admin on both accounts but with different email addresses.  I need to move everything from Company B into Company A Dropbox and give access to shared files to the correct users.

Megan
Dropbox Staff

Hey @Vmanda, in that case you can continue sharing folders between accounts, until everything is transferred from account B to account A. 

 

Once you do that, you can follow these steps in order to change the permissions of each folder. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Vmanda
Explorer | Level 4

Thank you Megan,

 

When I tried moving the content from Company B to Company A using a Shared Folder, I am unable to add anyone from Company A to that folder.  I get a message that only the owner can add peo[le to the folder.  When I look in Company B, I see that the files are owned by the Team.  I'm not sure how to make myself owner of the files or at least give me the access so I can add users when I move the content to Company A

Megan
Dropbox Staff

Hey @Vmanda, are we referring to team folders, or simple shared folders? 

 

Do you have the option to access the owner's account, and change the ownership and permissions?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Vmanda
Explorer | Level 4

Hi Megan,

 

I'm not entirely sure.  They are Team folders, and the access report says they are owned by the team but I don't know what to do with that information.  I can use the log in as user feature and I tried that with one of the users but I still wasn't available to add any other users to the shared folder.  I've added images below to show the message I get when I try and add users to the shared folder in Company A as well as the owners of the team.  I have been trying to move this data all weekend, it is incredibly frustrating.

Vmanda_1-1718061625055.png

 

 

 

Vmanda_0-1718061262318.png

 

Walter
Dropbox Staff

Hey @Vmanda - have you been able to confirm the owner of the folder you'd like to move on your end? 

 

Also, are you doing this via the Admin Console or from your homepage? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Vmanda
Explorer | Level 4

It just tells me that the folders are owned by the team.  I've tried this from both my home page and from the admin console.  I did the whole create a shared folder, shared it with myself at Company A and when I opened it in Company A I do not have the permissions to manage membership of that folder.  I just ended up downloading each individual folder as a zip file, extracting it and than copying it to the Company A Dropbox account and adding folks back to the folders they need access to.  Luckily it's not a very large dropbox account that I'm moving the stuff from.  What is annoying is by downloading all the data and than copying it to Dropbox, all of my dates are today's date, not happy about that.  I really don't understand why this isn't a simple straightforward process.  I really have a tough time understanding and working with the permission structure in Dropbox.  Nothing seems to be easy.

Megan
Dropbox Staff

Hey @Vmanda, I definitely see where you're coming from and I'm going to note everything. 

 

Our main goal is to listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine.

 

As an alternative, you can also check this Help Center article if you wish to merge the two teams together. Or, you could always call our Support and ask them to assist you while you follow the steps on your end, in order for them to guide you and check what you could do differently. 

 

I hope this clarifies!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Vmanda Explorer | Level 4
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    Megan Dropbox Staff
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