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New Dropbox is killing me

New Dropbox is killing me

acej
Helpful | Level 6

Hello, 

Is there any support available from Dropbox here or anywhere? Strange to have such a massive app and no support provided.. 

In any case I'd appreciate any help from anyone. My Dropbox has stopped working as of yesterday. I can't access updated files from one computer to another and trying to read files online is only working randomly. I am using version v169.4.5684, on Macs running Monterey 12.6. 

Another question would be, is there anyway to downgrade to the old Dropbox version that I had no problems with before this new buggy version messed everything up?

Thanks in advance for any help.

2 Replies 2

Re: New Dropbox is killing me

Klint
New member | Level 2

Couldn't agree more. Although I've always found Dropbox problematic, it's now reached the point where I have to find an alternative. There are so many things wrong I don't know where to start!
1) Dropbox BackUp seems to be entirely separate from the rest of dropbox which is confusing and pointless.

2) As a secure store of data, dropbox is no longer reliable, since I never know if it's actually working or not. 
3) I copy data in Mac Finder to the dropbox folder, and the files appear there, but check in dropbox online and they're not there.

4) I copied a 2 Tbs of photos to the backup application 2 weeks ago, which then appeared to delete them from my original external drive!! I have other backups fortunately, but then they've miraculously re-appeared. So did dropbox lock the drive somehow making them appear deleted?

Basically it's unreliable, extremely confusing, and now tries to be too sophisticated while not allowing the basics to work. 

Time to leave.

Re: New Dropbox is killing me

acej
Helpful | Level 6

I found a kind of solution. From another thread the recommendation was to sign out (not just Quit) from Dropbox and sign back in - to stop the syncing of 300+ files that wouldn't stop. Another problem I was having. So I did that on both of my computers, and they reinstalled the OLD Dropbox which is so much better that the awful NEW version they are so heavily pushing. The only/major problem that I lost some files and had to resort from an old folder because the reinstall reverted back to the version of the files/folders that were in use back when I "updated" to the latest version. The new version is really awful, buggy and ridiculously terrible. So happy I'm back on the old version so I can see my folders/locations easily. Knowing that, Dropbox will probably eventually force us all to "upgrade". Does anyone know any alternatives besides Google docs?

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    acej Helpful | Level 6
  • User avatar
    Klint New member | Level 2
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