Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Earl1
3 years agoNew member | Level 2
New Mac sees old picture files but not new ones. New file uploads for sharing but is invisible.
New Mac user. Cannot get dropbox to work.
1 Reply
- Megan3 years ago
Dropbox Community Moderator
Hi Earl1, let's jump right into this!
You mentioned in the title about file uploads for sharing, being invisible. Could you give me some additional details on that, please?
It sounds like you can see your old files locally, but not any new files that you add on the web, could that be the case? If not, don't hesitate to correct me.
Also, does the app launch without any issues when you try to open it? Feel free to clarify the app's current syncing status, and version.
Keep me posted!
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!