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No confirmation email of sent file

No confirmation email of sent file

astridgrace
Explorer | Level 3

Hi there, I often upload files to file requests via a Dropbox link and usually get an email from Dropbox that says “Here’s what you uploaded to *file request*” after. The last two times I have uploaded, I have not gotten an email confirmation as usual. Are my files still being sent?

26 Replies 26

Hannah
Dropbox Staff
Hey @astridgrace, welcome to our Community!

When you're done uploading on the file request page, do you see the 'Finished uploading' message? If so, you're good to go!

Let me know if you have any questions. 

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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jbakervt
New member | Level 2

This doesn't answer the obvious other question: why are upload confirmation emails not being sent as they had been for a while now?

 

Anyone have any insight as to why the confirmation emails just stopped being sent?

 

 

uknead2neaux
Explorer | Level 3

I agree wholeheartedly. This is a confusing & ridiculous oversight for a company earning $2.4 BILLION in revenues.

 

Confirmation of sent emails is standard on ALL email services. 

 

I find myself sending additional emails, asking the receiving party to confirm receipt of the dropbox email.

 

AND.

 

I shouldn't have to do this. No one should.

Hannah
Dropbox Staff
Hey @uknead2neaux, sorry to hear you're having this issue. Can I reach out to you via email, so we can look into it?

Also, @jbakervt, are you still having this issue as well?

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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treasury
New member | Level 2

 I am now having this issue. Was there ever a resolution for it?

Walter
Dropbox Staff

Hey @treasury, sorry to hear about this.

 

Can you clarify how long you've been having this issue? Have you tried another browser than the one you used originally?

 

Let us know and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Credible_Media
Explorer | Level 4

We're also having this issue.

 

One of our clients in particular is not receiving a confirmation email after uploading using a file request.

Because of our naming convention, we ask clients not to log in when they upload, but to add their email addresss on the file request screen.  Our client tells us they have a Dropbox account, and use that associated email address when using file request.

They have whitelisted 'dropbox.com' and have checked spam folders, and nothing has arrived.

I've tried on Firefox and Chrome.


Do you have any suggestions?

Thanks!

Jay
Dropbox Staff

Hi @Credible_Media, are they using a private email domain, or a public email provider?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Credible_Media
Explorer | Level 4

Hi Jay - it's a gmail address.

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