No confirmation email?

[tlangan]

I did not receive a confirmation email when I submitted something to dropbox, but got the message that it had been uploaded on the screen. I had not yet set up my account when I submitted this document, is that why I did not get an email? Or should I have still haven’t gotten an email? Please let me know!

[Jay]

Hi @tlangan, thanks for bringing this to our attention.

How did you upload the file to Dropbox? 

Was it to your own account, via the mobile app, or were you using a file request link?

This will help me to assist further!

[tlangan]

Hi! I was using a file request link that was emailed to me. I uploaded the files with my name and email in the required fields on the bottom but was not signed into any dropbox account. 

[tlangan]

Hi! I was using a file request link that was emailed to me. I uploaded the files with my name and email in the required fields on the bottom but was not signed into any dropbox account. 

[Jay]

In that case, you should've received an email confirming the upload was successful. Could you try checking your spam folder in case it went there?

Are you using a public email provider, or a private business domain for your email?

[tlangan]

I checked both trash and spam but did not get a confirmation email. It is a company email address and was not associated with a dropbox account at the time. 

[tlangan]

would I have needed to verify my email before it would let me submit something? like could the upload have bounced because i did not have a verified email address? sorry it is an important deadline and i am worried

[Jay]

There isn't any need to verify your email address, since the system should send an email even if you don't have a Dropbox account.

As it's a business email, it's possible that the email was filtered out by the IT system to prevent it from reaching your inbox completely. You could try checking with the IT admin to see if this could be the case.