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Not receiving photos from file requests

Not receiving photos from file requests

Charjohn44
Explorer | Level 3

I have upgraded my account. I now have 2T of storage. I have emailed  out links to send me photos. They are not coming through. 

8 Replies 8

Hannah
Dropbox Staff

Hey @Charjohn44, thanks for joining our Community.

 

Do you know if your recipients have actually uploaded the files to the requests?

 

Did you receive the automated upload confirmation emails?

 

If you open one of the links from a private browsing window and upload a test file yourself, is it coming through?

 

Let me know what you find.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Charjohn44
Explorer | Level 3
I did not receive the upload confirmation. I’ll send one to myself. However, I have no doubt that the person I sent a request to followed the correct procedure as she used Dropbox often. Let me test the link out…… thank you !

Charjohn44
Explorer | Level 3

The test file is coming through but I am not receiving photos or confirmations about photos sent to me from other people. 

Charjohn44
Explorer | Level 3

……..and I was able to upload the test photos 

Hannah
Dropbox Staff

Thanks for the update, John.

 

So if you navigate to the file requests page, click on the respective request and then on "view uploads" nothing is showing up there?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Charjohn44
Explorer | Level 3
No, nothing is showing up there from outside sources. My test photos came through from me though

Nancy
Dropbox Staff

@Charjohn44, is it possible to check this with one of the users you're expecting these photos from? If the file request is working fine for you, then something else may be happening. 

 

Can they perhaps describe the steps they're taking to upload the photos and/if they're having any trouble along the way or if they get any kind of error messages?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Charjohn44
Explorer | Level 3

I’ll ask. She did not indicate that there was any issue.

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    Charjohn44 Explorer | Level 3
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    Hannah Dropbox Staff
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