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Not syncing after router upgrade

Not syncing after router upgrade

PStango
Explorer | Level 4

so I upgraded my router. Verizon fios 5g. and since then my dropbox is taking forever to upload files I add.  Had a similar problem with my google drive but that seemed to repair itself somehow.  I have uninstalled dropbox from both my phone and my pc and reinstalled them, but same problem.

8 Replies 8

Hannah
Dropbox Staff

Hey @PStango, thanks for letting us know about this.

 

If you take a look at the Dropbox application's bandwidth preferences, are they limited?

 

If so, can you set them to 'no limit', to see if that helps?

 

Keep me posted.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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PStango
Explorer | Level 4

that did not seem to help but thanks for the info.  I didn't even realize those setting were there!

Hannah
Dropbox Staff

No worries!

 

Is it possible that the date/time settings are maybe wrong on the router and that's what's causing this issue?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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PStango
Explorer | Level 4

the date and time are correct on my PC.  is there a seperate date and time setting for my router?

Hannah
Dropbox Staff

They do, you'd just need to look up the info on the website of your router's manufacturing company.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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PStango
Explorer | Level 4

date seems fine.  I'm wondering if I need to upgrade my ethernet card now that my router is 5g?

 

Jay
Dropbox Staff

Hi @PStango, is it possible that there is any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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PStango
Explorer | Level 4

I checked all that.  So I installed a 5g wifi card into my PC and that seemed to solve the issue.  My old card was Hard wired with a Cat6 cable but I guess the speed of my card needed to match my router speed.  Sounds a bit crazy but its syncing instantly again.  thanks for all the suggestions.

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    PStango Explorer | Level 4
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    Jay Dropbox Staff
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    Hannah Dropbox Staff
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