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Re: Photos and videos missing in iOS app

Photos and videos missing in iOS app

M S.1
Collaborator | Level 9

I just disocovered that many, seemingly random, videos are missing from the photos tab in the dropbox app during a 4 month period.  The files are there, the properties are the same as other videos that ARE there, but, when scrolling through the thumbnails they are not shown.  Nothing was different about the device they were taken with and were all uploaded with the DB app.  Not sure how to fix this.

13 Replies 13

M S.1
Collaborator | Level 9

Yes but it's hard to quantify due the the sheer amount of photos and videos.  There is a 3-4 month period where there was none at all and that is how I initially found it.  It's difficult to sort through and verify which is, vs, which is not missing and at this point, It seems the only way to fix is to:

- Make a copy

- Mass delete

- Mass permanently delete

- Mass reupload

Hannah
Dropbox Staff

Thanks for this info, this indeed a strange issue.

 

Can you let us know if the file types of the photos and videos that do not show up are different from the ones that do show up?

 

Meaning, what's the extension (.mp4, .png etc.) of those files?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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M S.1
Collaborator | Level 9

.mov.    If I see more I'll let you know.

Hannah
Dropbox Staff

Thanks, @M S.1!

 

Let us know even if you don't find any other file types and we'll see what we can find out on our end.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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