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Photos uploaded do not show up in the Photos tab

Photos uploaded do not show up in the Photos tab

yd19
Explorer | Level 3
Go to solution

Hi there. I uploaded a bunch of photos and videos when i was on the main Dropbox home page on Windows. 

I wanted them to show under the 'photos' tab, but they are all showing as files on the main home page.

Please can you help to explain what am i doing wrong?

And what is the correct way to upload photos manually from my computer - so that they should show within the timeline on the photos tab.

Thanks!

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
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I'm afraid they cannot only appear in the photos tab, @yd19.

 

Since they are uploaded in your account, they'll appear in the All files page online and the Files tab in the app.

 

You could create a folder, though, to move them into, if you want.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

14 Replies 14

Hannah
Dropbox Staff
Go to solution

Hey @yd19, thanks for bringing this to our attention.

 

Generally, the photos tab will show all the image and video files uploaded in your account, no matter their location or way you upload them.

 

That being said, the photos tab excludes:

 

1) .png files

2) photos smaller than 15 KB in size

 

Could this be the case here?

 

Let me know!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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yd19
Explorer | Level 3
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Hi. So i checked and all the photos are .jpg files and they are minimum 3gb

Please advise what should i try next?

Thanks!

Hannah
Dropbox Staff
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Thanks for the update, @yd19.

 

Just to clarify, are you not seeing them in the photos tab online or in the photos tab on your Dropbox mobile app?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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yd19
Explorer | Level 3
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Hi. So interestingly, the photos and videos have now appeared in the photos tab both on the ios app and on the desktop online. BUT they are also still showing as individual files under the 'Files' tab , which is pretty annoying, as i now have a clogged up long list of files (400+) on the main homepage.

Is there any way to make sure they ONLY appear in the photos section?

Hannah
Dropbox Staff
Go to solution

I'm afraid they cannot only appear in the photos tab, @yd19.

 

Since they are uploaded in your account, they'll appear in the All files page online and the Files tab in the app.

 

You could create a folder, though, to move them into, if you want.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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yd19
Explorer | Level 3
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Ok. Thanks for your reply. Its a good idea for me to just put them in a separate folder.

Does this mean that those photos / videos are using up twice the memory space (from my collective Dropbox allowance) as they are both in Folders tab and Photos Tab?

Jay
Dropbox Staff
Go to solution

Hi @yd19, the Photos tab is simply used as a way to view all the photos on your account, without having to search for them manually. 

 

It doesn't take up any additional quota on your account.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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yd19
Explorer | Level 3
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Ok. Thanks so much!

cisco_sanj
Explorer | Level 3

Hi,

 

I have noticed that not all uploaded photos are being shown under 'Photos' when I log into dropbox via a browser. The missing photos appear to be random and they are all .jpg files. (I see no correlation with file size etc.) The .jpg files are present if I look for them in the relevant folder. If i use the dropbox app on my iphone or ipad then they appear under 'photos' as expected. The issue only seems to be when i access dropbox via a browser.

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