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Red number by my dropbox icon

Red number by my dropbox icon

yorkccoh
New member | Level 2
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Next to my drop icon in by toolbar on top of my Mac laptop is a red circle with a number one in it.  What is that and how do I get rid of it?  Thanks  in advance.

1 Accepted Solution

Accepted Solutions

Rich
Super User II
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If it's ON the Dropbox icon, then that usually means there's a notification for you; a share invite or message from Dropbox, etc. Click the icon to open the Dropbox menu and you'll see a Notifications tab.

If it's next to the icon and not on it, then it's likely not Dropbox.

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3 Replies 3

Walter
Dropbox Staff
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Hey there @yorkccoh - welcome to our Community!

 

I am sorry to hear about this - could you verify that you are running our latest stable version (49.4.68 ) and share a screenshot so we can get a visual of this as well and provide next steps if needed? 

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Rich
Super User II
Go to solution
If it's ON the Dropbox icon, then that usually means there's a notification for you; a share invite or message from Dropbox, etc. Click the icon to open the Dropbox menu and you'll see a Notifications tab.

If it's next to the icon and not on it, then it's likely not Dropbox.

N2oyv
New member | Level 2
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I had the same issue. The red number is not in the accual app but it's a notification from your phone letting you know that a file was added or removed from your dropbox. On my android phone I opened the pull down notifications window at the top of my phone and acknowledged the dropbox notification. The red number on the dropbox app went away.
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    N2oyv New member | Level 2
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    Rich Super User II
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    Walter Dropbox Staff
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