Saving articles with new folders

[Robbo1983]

Hi, does anyone save web page articles from iOS Safari into DropBox? I normally use the ‘Save to DropBox’ option in iOS Safari. That option would also allow me to save a web page article in a new DropBox folder. However, this week the ‘Create New Folder’ option is no longer there. Does anyone have the same issue? many thanks.

[Walter]

Hi there @Robbo1983 - sorry to hear you're having issues with this.

Could you please let me know your device's OS version and if you've tried another browser or a private browsing window on Safari as well? 

Also, have you maybe tried clearing the cache of both apps to see if that helps?

Let me know more and we'll take it from there. 

[Robbo1983]

Hi Walter, thank you for the quick response. Sorry yes, I need to update to the latest version of 17.2.1 which I will do tonight. I also have not tried another browser and so I will also try that if the problem still persists. I also haven’t tried clearing the cache of both apps. Thank you.

[Walter]

Let me know the outcome when you get the chance to perform those steps @Robbo1983 

[Robbo1983]

Hi Walter, thanks for following up. Unfortunately, the issue still persists with Safari saving to DropBox. I have followed the suggestions; I am now on iOS 17.2.1, I also cleared the cache on Safari and DropBox, and I have tried different browsers. I am now using Chrome rather than Safari. Chrome allows me to create folders in DropBox but it takes several steps versus what was easy with Safari. Any additional suggestions would be welcome thank you!

[Walter]

Thanks for flagging this with us @Robbo1983 

Our team is aware of this issue and are working on it. 

We'll let you know more once we have an update!

[Robbo1983 · Accepted solution]

Hi Walter, thanks for looking into this issue. It actually seems to have resolved itself in Safari as of last night. Thank you for helping to resolve this. Have a good week!