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Share Folder doesn't appear in my account.

Share Folder doesn't appear in my account.

Ana Cris
New member | Level 2
Go to solution

Hi!
I can't access a shared folder when my other coworkers can perfectly access the documents. Even though the folder was shared with me, I can't see it in my account, neither in the app nor in the desktop version.
I have a DropBox Basic account, but the folder only has 60 mb and I have nothing else in my account, so I don't think it is a problem of storage. We already try to share the folder again and it haven't work. What other thing can I do in this case?

Thank you in advance for your help.

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
Go to solution

Hi @Ana Cris, welcome to our Community! 

 

In regards to the shared folder that you can't locate in your Dropbox account, have you also checked your emails? You should be getting a notification to join the folder that way.

 

Have you made sure the sender of the folder is using the same email address, as the one you're using on your end?

 

Let me know more, and we'll take it from there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Megan
Dropbox Staff
Go to solution

Hi @Ana Cris, welcome to our Community! 

 

In regards to the shared folder that you can't locate in your Dropbox account, have you also checked your emails? You should be getting a notification to join the folder that way.

 

Have you made sure the sender of the folder is using the same email address, as the one you're using on your end?

 

Let me know more, and we'll take it from there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Ana Cris
New member | Level 2
Go to solution

Hi @Megan

 

Than you for your help! We double check and the problem was the email address. 

 

Thank you!

 

Megan
Dropbox Staff
Go to solution

Awesome news @Ana Cris!

 

I'm glad everything is back on track, if you need anything else, we're always here for you! 😎


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Megan Dropbox Staff
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    Ana Cris New member | Level 2
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