cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Shared files between two accounts are different

Shared files between two accounts are different

D00TS
Explorer | Level 4

My coworker has her own personal Dropbox account. I have my own personal Dropbox account. Somehow we can't seem to get the same files on both accounts. I have sent her multiple invites via emails and granted permission for her to access my files, but she keeps getting stuck in obsolete files on her account instead of new ones on mine. How can we know whose Dropbox account we are on?  

5 Replies 5

Hannah
Dropbox Staff

Hey @D00TS, thanks for joining us on the Dropbox Community.

 

Can you please confirm how you've invited this user to access your files?

 

Did you follow these steps or did you perhaps send her a link?

 

If you click on the 'share' button next to the shared folder here and then on 'who can access', do you see her name?

 

Let me know and we'll go from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

D00TS
Explorer | Level 4

Oh, yay! Thank you. Yes, I used the shared files option from my account and there are 7 people with permission for that folder, including her. The problem is that I think she keeps opening her own Dropbox account instead of mine, so she's seeing all kinds of old files and she doesn't know how to delete them. I just don't know how to resolve that.

Hannah
Dropbox Staff

No worries, @D00TS, it's okay that she opens her account; if she's been granted access, she should be able to access the folders/files from her own account too.

 

Can you ask her to check this page, to see if she can see the same versions/files as you?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

D00TS
Explorer | Level 4

I did ask her to check the page you sent. Thanks so much, Hannah. Is it possible that she’s seeing files on HER account that I don’t have permission to see, or files I loaded on her account months ago — before I had my own account?  I think that’s what’s happening. 

Hannah
Dropbox Staff

It could be, if she's using her own account, she can basically add and store any file she wants, so it could be older files she doesn't remember adding etc., in different locations of her Dropbox.

 

But if the shared folders you invited her to, appear in the 'shared' page, you both should see the same contents there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropbox Staff
  • User avatar
    D00TS Explorer | Level 4
What do Dropbox user levels mean?