cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Smart Sync Icons Missing (MacOS 12.4)

Smart Sync Icons Missing (MacOS 12.4)

eckhart
Helpful | Level 6
Go to solution

Hi everyone,

Since installing MacOS 12.4 my Smart Sync icons are no longer visible in Finder. Wondering if this is a known issue?

I've tried restarting the Dropbox app, and restarting Finder via terminal (killall Finder).

Thanks.

1 Accepted Solution

Accepted Solutions

eckhart
Helpful | Level 6
Go to solution

@Walter Great work! I did this and my icons reappeared.

 

In case this helps: on a hunch I singled out Google Drive (as it also generates Finder icons of its own), and tried specifically closing only that, and that alone (combined with Finder relaunch) brought the icons back.

 

As a near-term workaround, I can simply keep Google Drive closed, since I use it much less than Dropbox. Annoyingly, when I turned off the setting for Google Drive to automatically launch at startup, it started itself regardless after restart, so I'm about to troubleshoot that. That's a Google problem, not a Dropbox problem, but I'm sharing it in case others get tricked by that too.

 

Thanks again to you and @Jay.

View solution in original post

15 Replies 15

Jay
Dropbox Staff
Go to solution

Hi @eckhart, thanks for bringing this to our attention.

 

Could you clarify what version of the Dropbox desktop application you're running when you hover over the icon in the menu bar?

 

Also, what is the current status of the app?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

eckhart
Helpful | Level 6
Go to solution

Thanks, Jay!

It's 152.3.4852.

The status (if I'm understanding what to look at is) "Your files are up to date"?

Jay
Dropbox Staff
Go to solution

Thanks for the info, could you attach a screenshot showing the files as they appear in Finder, showing the lack of syncing icons?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

eckhart
Helpful | Level 6
Go to solution

For sure - here's the root folder (with redactions for privacy). The arrow shows where I'd normally see the icons. The result is the same if I navigate into subfolders.

 

Realized, one thing I haven't tried yet is a full OS restart - I'll do that now just in case and will reply ASAP if it happens to fix it.

 

Screen Shot 2022-06-23 at 5.45.08 PM.png

eckhart
Helpful | Level 6
Go to solution

(Update: full restart did not resolve unfortunately)

Jay
Dropbox Staff
Go to solution

Could you check if the Dropbox Finder extension is enabled in your Mac OS settings?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

eckhart
Helpful | Level 6
Go to solution

Yes, it appears to be:

 

Screen Shot 2022-06-23 at 6.35.50 PM.pngScreen Shot 2022-06-23 at 6.36.03 PM.png

Walter
Dropbox Staff
Go to solution

Hey @eckhart, sorry to jump in, but could you try the steps I outlined here and let us know if they helped improve matters at all?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

eckhart
Helpful | Level 6
Go to solution

@Walter Great work! I did this and my icons reappeared.

 

In case this helps: on a hunch I singled out Google Drive (as it also generates Finder icons of its own), and tried specifically closing only that, and that alone (combined with Finder relaunch) brought the icons back.

 

As a near-term workaround, I can simply keep Google Drive closed, since I use it much less than Dropbox. Annoyingly, when I turned off the setting for Google Drive to automatically launch at startup, it started itself regardless after restart, so I'm about to troubleshoot that. That's a Google problem, not a Dropbox problem, but I'm sharing it in case others get tricked by that too.

 

Thanks again to you and @Jay.

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Megan Dropbox Staff
  • User avatar
    aleo88 Explorer | Level 3
What do Dropbox user levels mean?