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bryangwin's avatar
bryangwin
Helpful | Level 5
3 years ago
Solved

Stuck on Indexing and Cannot access any files on mac

Hi, I am having an issue where dropbox is stuck on indexing. I recently upgraded to the new version (mac) and I have had all sorts or problems since. I added my music library and it started syncing...
desktop
Mac
sync
  • bryangwin's avatar
    bryangwin
    3 years ago

    I think I figured out the issue. My HD was too low on space. I cleared some space and it seems to be syncing now so hopefully it all works out.

rickenbacher's avatar
rickenbacher
Explorer | Level 4
3 years ago

I have the same issue. My dropbox indicates that it is indexing 106117 files for at least the last 2-3 weeks. I only realised it when I couldn't access files anymore on finder (they simply didn't show up) but I found them online on dropbox.com/home. But this is a cumbersome process if I want to open a file in an app.

I did the "Fix Hardlinks" and "Fix Permissions" to no avail. I reinstalled the dropbox app at least twice, also didn't change anything. I changed the sync option from "available offline" to "online only" - also no effect. I also realized that the dropbox icon doesn't show up anymore in finder (only in the "Go" Menu. I had to go to user/Library/CloudStorage and drag the Dropbox Icon over the sidebar (quite complicated compared to previously)).

I use Dropbox version 176.4.5108 on a IMac running Ventura 13.4. I have 2.63 TB available on a 3 TB Harddisk.

I'm at the end of my wits.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey rickenbacher, let's jump right into this! 

 

If you locate your little Dropbox icon, on your menu bar next to your WiFi, and click on it, can you send me a screenshot of the exact syncing status of the app? 

 

Also, would you mind if I send you an email, in order for us to have a closer look into this?

 

Keep me posted! 

  • rickenbacher's avatar
    rickenbacher
    Explorer | Level 4
    3 years ago

    Hi Megan

    Enclosed are three screenshots.  Your welcome to send me an email.

    Thanks for helping me.

    Best regards

    Joe

     

     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey rickenbacher, I just sent you an email, I'll see you there!

      • dvasal's avatar
        dvasal
        Explorer | Level 3
        3 years ago

        I have the EXACT same issue

         

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