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Upload files button doesn't work

Upload files button doesn't work

DavidEnnis
Explorer | Level 3
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I am trying to uplload a word file from my MacBook.  I click on "upload files" on the right hand menu in a folder, but nothing happen - it's as if the button just doesnt''t work any more.   I've not changes anything on my MacBook or Dropbox.  Help!

 

 

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
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Hi @DavidEnnis, thanks for taking the time to message us!

 

It sounds like your browser isn't able to process the upload button for some reason. Could you try switching browsers to see if this helps? 

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

 

If the issue persists after this, please feel free to reach back out.

 


Jay
Community Moderator @ Dropbox
dropbox.com/support


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5 Replies 5

Jay
Dropbox Staff
Go to solution

Hi @DavidEnnis, thanks for taking the time to message us!

 

It sounds like your browser isn't able to process the upload button for some reason. Could you try switching browsers to see if this helps? 

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

 

If the issue persists after this, please feel free to reach back out.

 


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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DavidEnnis
Explorer | Level 3
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Thanks Jay - v helpful.   I've always managed to upload files using Safari, but I tried with Chrome and it worked!!  David

Jay
Dropbox Staff
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I'm glad to hear that you were able to upload the files using Chrome!

 

It's possible that something in Safari is preventing the site from loading the necessary code for the button to work. You could try disabling any extensions which could be affecting this.

 

If you need any further assistance, please let me know!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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rgamesstore
Explorer | Level 3
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I use up to date chrome browser, usually smooth but this is why the upload button doesn't work (grey color)

Jay
Dropbox Staff
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Hi @rgamesstore, are you trying to upload into a shared folder?

Could you attach a screenshot showing the browser window when you're trying to upload a file?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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