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Upload of a 7 MB file shall last 2 hours?

Upload of a 7 MB file shall last 2 hours?

Birgit Roedder
New member | Level 2
Go to solution

Dear all,

I'm using Dropbox since years (mostly for PDFs) and for several years had a very (!) slow upload rate (5-7 Mbps), but upload worked.

Since a few months now my upload rate is very good (today >28 Mbps), but during upload Dropbox seems freezing just after the start.

Actually, this was the reason to cancel Dropbox Plus three months ago - I can't wait a whole day to upload files for a printing office.

But I'm still wondering, why within the last months upload worked one time, but not in 5 later trials and a few before.

 

I tried it again today and Dropbox stated it needs 2 hours for an upload of a 7 MB file (PDF). For the same file WeTransfer needed 20 sec. (if at all).

 

Do you have any idea, if this problem will last longer or how I eventually can speed up upload? 

 

Best

Birgit 

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
Go to solution

Hi @Birgit Roedder, thanks for clarifying! 

 

Have you also tried a different browser, or clearing the cache on your current one? If so, do you notice the same behavior there? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

8 Replies 8

Megan
Dropbox Staff
Go to solution

Hi @Birgit Roedder, welcome to our Community! 

 

The first thing we need to identify is if you're using our desktop app, or website when uploading content, so feel free to let me know. 

 

Do you simply try to upload content to your Dropbox account, or do you use our File Transfer option? I'm asking, because you mentioned WeTransfer. 

 

Let me know more, and we'll take it from there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Birgit Roedder
New member | Level 2
Go to solution

Hi Megan,

thanks for your quick response.

I use the Website and mostly drag&drop, but also tried the File transfer. 

Best

Birgit

Megan
Dropbox Staff
Go to solution

Hi @Birgit Roedder, thanks for clarifying! 

 

Have you also tried a different browser, or clearing the cache on your current one? If so, do you notice the same behavior there? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Birgit Roedder
New member | Level 2
Go to solution

Hi Megan,

 

many thanks for your ideas.

With Firefox it works. Sorry, I should have tried this before.

 

Thanks

Birgit

Megan
Dropbox Staff
Go to solution

No worries @Birgit Roedder!

 

That means this is a browser specific thing, so it'd help to check if there's any plug-ins or settings in your browser, that slows things down. 

 

Thank you!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Birgit Roedder
New member | Level 2
Go to solution

I really don't want to check settings or else.

But love the solution to just use another browser. That helps.

Best

Birgit

chefsaroarbd
New member | Level 2
Go to solution

Hi sir please support me. Solved my account problem please 

 

Nancy
Dropbox Staff
Go to solution

Hey @chefsaroarbd!

 

Can you please clarify what's the exact issue you're facing on your Dropbox account, so that we can take a look?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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    Nancy Dropbox Staff
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    chefsaroarbd New member | Level 2
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    Birgit Roedder New member | Level 2
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