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Upload of documents containing live links

Upload of documents containing live links

TMC1956
Explorer | Level 3

I have been told that live links in documents have gone dead after being uploaded.  Is that accurate for Dropbox uploads?  Is there a way to upload documents containing links and keep them live?

7 Replies 7

Jay
Dropbox Staff

Hi @TMC1956, thanks for bringing this to our attention.

 

Could you clarify what you mean by live links? 

 

Are these Dropbox shared links to other files?

 

Any other info or screenshots would be helpful!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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TMC1956
Explorer | Level 3

Yes, they are links that when clicked open other files.  Here is the screenshot:

TMC1956_0-1692054168473.png

 

Jay
Dropbox Staff

Do those links point to other files on a Dropbox account, another website entirely, or something else?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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aoife_foroige
New member | Level 2

I have the same problem - I work for a charity and create training materials for staff and volunteers. Links in the document to external websites, youtube videos etc do not work - are not clickable. Is there some way to rectify this?

 

 

Mark
Super User II

Youve not said where they are not clickable - as that isnt a Dropbox issue. 

 

Dropbox just make the links - it doesnt add it or make it usable in Word or Outlook etc. 


 


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aoife_foroige
New member | Level 2

Before I upload the doc to dropbox, I can follow or click on external links to websites/videos in the document. When it is in dropbox, I can share the document but those external links no longer work

Megan
Dropbox Staff

Hey @aoife_foroige, let's see what we can find together! 

 

Does this happen with all of your shared links, or specific ones? 

 

Would you be able to send me a couple of screenshots, in order for me to have a visual too? 

 

Keep me posted! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropbox Staff
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    aoife_foroige New member | Level 2
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