Forum Discussion

EstefaniaVega's avatar
EstefaniaVega
New member | Level 2
3 years ago

We need to see the email address of the person who sends the pictures via file request

When we request photos from clients here: [link removed]

Sometimes they don't add their business name or client's name, so we end up not knowing who the photos belong to. Is there any way to see at least the email address from where they sent the pics? or any other type of basic information from the person who uploads a photo?

Device: dropbox.com

3 Replies

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago

    EstefaniaVega wrote:

    Is there any way to see at least the email address from where they sent the pics?


    Email, no, but you'll receive an email notification that will include the name entered by the uploader and the name of the file they sent.

     

     

  • EstefaniaVega's avatar
    EstefaniaVega
    New member | Level 2
    3 years ago

    Yeah, I know that. Thank you for your answer by the way. It's not enough. The person's first name is not enough for us to figure out who the photos belong to for multiple reasons:
    * It can be any person from the client's business uploading the pic
    * First name is not enough- So many first names are the same

    So, we need AT LEAST the email address of the person who is sending it. 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago

    EstefaniaVega wrote:

    So, we need AT LEAST the email address of the person who is sending it. 


    Unfortunately, that information is not made available.

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