cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

When I send a file to the recipient he can't open it

When I send a file to the recipient he can't open it

elias11111
New member | Level 2

I have a dropbox
In the past, I simply dragged the file from the application to email and sent it to all kinds of recipients and they all managed to open the files.
Today when I do the same action they receive the file attached to the email but cannot open it
If I share the link of the file, what is DROPBOX, they click on the link, download the same file and it opens for them
Why did it change and how can I solve the problem?
It should be noted that I drag the file to the email after it has a green mark on it that it has made a backup
It should be noted that I can open the files freely and I don't get any error message
It should be noted that the recipients receive various messages regarding an error in opening the file or that the file is corrupted or that the file is not in a certain format!
I would appreciate help because all the stupid DROPBOX staff say that this is not a problem related to them, although it is definitely something related to them

1 Reply 1

Walter
Dropbox Staff

HI there @elias11111, sorry to hear you're having issues with this.

 

Could you please send us a screenshot of the exact error the recipients of your shared files are getting so that we can make sure we're on the same page?

 

If you follow these steps, do the shared links work for you normally?

 

Let us know more and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Walter Dropbox Staff
What do Dropbox user levels mean?